Treatment Coordinator

Smile Doctors • Stratford, CT

137d

About The Position

Smile Doctors is seeking a Treatment Coordinator to join our growing team. This role is responsible for educating new patients regarding available treatment options, working out financial arrangements, and cultivating strong relationships. The Treatment Coordinator will present orthodontic treatment plans, educate patients on the plan of treatment, and overcome objections. They will also understand the practice's policy on financials to educate patients on their payment options, work pending reports, follow up with potential patients to schedule treatment, prepare for patient exams, and coordinate patients referred to specialists for care prior to treatment as necessary. Additionally, the role involves assisting in Local Store Marketing and community events.

Requirements

• High School diploma or equivalent required; College education preferred.
• Minimum one (1) year experience in sales or other service industry required.
• Bilingual a plus, but not required.
• Ability to build rapport with patients.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Excellent sales skills.
• Ability to talk to a person, not at a person.

Nice To Haves

• Outgoing, Approachable, and Empathetic.
• Proactive and adaptable.
• Excellent written and verbal skills.

Responsibilities

• Present orthodontic treatment plans and educate the patient on the plan of treatment.
• Overcome objections related to treatment plans.
• Understand the practice's policy on financials to educate patients on their payment options.
• Work pending reports and follow up with potential patients to schedule treatment.
• Prepare for patient exams.
• Follow up with patients to set up consultations or begin treatment and keep schedules full.
• Coordinate patients referred to specialists for care prior to treatment as necessary.
• Assist in Local Store Marketing and community events.

Benefits

• Competitive salary plus Bonus Opportunity.
• Medical, dental, vision and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees