Treatment Coordinator - Inside Sales

LOA Orthodontics•Lancaster, PA

11h

About The Position

The Role: Love making people smile? Imagine a job where you are your sole responsibility is helping people get started on their journey to a healthier and amazingly attractive smile. Have sales experience? Imagine a high-tech, fun environment that focuses on integrity-first sales techniques without the evening and weekend hours. The Treatment Coordinator is a pivotal role to LOA Orthodontics and plays the primary role of providing a wealth of knowledge for treatment plans and payment options. Overview of the Practice: Since 1921, our practice has been a pillar in the community. Priding itself on a century-long tradition of clinical excellence and unparalleled customer service. At LOA Orthodontics, we are committed to excellence in orthodontic care, cherishing the traditions of our profession while embracing innovative approaches. We prioritize clinical excellence for every patient, fostering a warm, personalized experience within the Lancaster community. Our practice is a nurturing space for continuous learning and development, offering our team opportunities for education and growth.

Responsibilities

Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
Communicate to office management if schedules are not filled for consults.
Presenting treatment plans and giving estimates of treatment costs in an effective manner.
Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.
Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
Drive results and strive to consistently achieve results and goals set forth by management.
Other duties as required.