Treasury Support Specialist II - Wire Payments

First Interstate•Billings, MT

8d•Onsite

About The Position

The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients.

Requirements

Ability to deliver an exemplary level of customer service in a professional environment.
Ability to assess customer needs and provide effective solutions.
Strong computer and technical skills, including proficiency with Microsoft Office.
Exceptional customer service and communication skills.
Ability to work collaboratively as part of a team and multitask in a fast‑paced environment.
Flexible, self‑motivated individual with strong problem‑solving abilities.
Strong financial acumen and sound judgment.
Excellent written and verbal communication skills, including interpersonal and presentation capabilities.
Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets.
Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret instructions delivered in written, verbal, diagram, or schedule form.
Demonstrated team‑oriented mindset that supports the success of First Interstate Bank’s strategic initiatives.
High School Diploma or General Education Degree (GED) required
1-3 years related experience, training, and/or equivalent combination of education and experience required

Responsibilities

Provides technical and operational support to customers and branch personnel for the Bank’s Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services.
Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution.
Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions.
Handles internal and external customer service calls and messages received through various communication channels.
Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties.
Supports the development and implementation of new Treasury products, processes, and procedures.
Assists with special projects, system upgrades, and conversions.
Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing.
Contributes to building and maintaining a strong team environment.