Treasury Support Manager I

WaFd Bank•Boise, ID

About The Position

The Treasury Support Manager I oversees the delivery, support, and optimization of treasury services for business banking clients and colleagues. This role leads a team responsible for ensuring a superior client experience through proactive servicing, operational excellence, and risk management. The Manager works closely with business bankers, operations, and implementation teams to support clients’ day-to-day treasury needs while advancing efficiency, compliance, and relationship growth. This role works closely with the Head of Commercial Payments and Treasury Solutions Group, to set and achieve the department vision. Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being kind when servicing our co-workers and WaFd clients.

Requirements

Bachelor’s degree or 4 years of progressive leadership experience in the banking industry.
5+ years’ experience in Treasury Management, Commercial Banking or related field.
2+ years of leadership or supervisory experience.
Strong understanding of treasury products, banking systems, and payment processes.
Excellent organizational and problem-solving skills with a service-oriented mindset.
Proven leadership and people development abilities.
Exceptional communication skills and attention to detail.
Proficiency with CRM and treasury management systems (e.g., Salesforce, Fiserv’s Treasury solutions).
Strong attention to detail
Ability to work in cross functional teams to execute a solution
Excellent relationship building, verbal and written communication
Ability to listen and coach team members
Strong PC skills, ability to learn and teach new technology
Change Management

Responsibilities

Lead, coach, and develop a team of Treasury Servicing Specialists I, and associated leadership team.
Promote a culture of collaboration, accountability, and client service excellence.
Manage workload distribution, set performance goals, and support professional growth.
Serve as a subject matter expert and escalation point for business banking treasury-related issues.
Oversee onboarding, documentation, and set up of treasury services for new and existing business banking clients
Ensure timely and accurate resolution of client inquiries and operational issues
Partner with Business Banking Treasury Relationship Managers, Relationship Managers and Treasury Activation Specialists to provide proactive client support and product education
Monitor client usage and satisfaction to identify service enhancements and retention opportunities
Maintain oversight of daily treasury operations including batch processing, fraud mitigation, and reconciliation support
Partner within teams to ensure smooth handoffs between sales, implementation, and servicing teams
Ensure visibility and alignment with branch colleagues throughout processes
Evaluate processes for continuous improvement and automation opportunities
Ensure adherence to service-level standards and operational controls
Uphold strong internal controls and ensure compliance with bank policies, standards, and regulatory requirements
Identify operational risks and develop procedures to mitigate them
Support the review of client documentation and service agreements to ensure accuracy and completeness
Maintain high standards for data security, confidentiality, and fraud prevention
Collaborate with business banking leadership to align treasury support resources with client and banker needs.
Provide input on product enhancements, service delivery improvements, and system upgrades.
Track and analyze support metrics to identify trends and recommend strategic improvements.
Participate in cross-department initiatives to enhance the end-to-end client experience.
Other duties may be assigned.