Review daily, weekly, and monthly reports related to supporting applications. Coordinate and communicate resolutions for client implementations of depository/treasury management services. Fulfill requests for online banking setup, user modification, and limit increases in accordance with department procedures. Perform and complete callback processes for online banking setup and modification. Act as the primary liaison between clients and service providers, including Account Analysis applications, online banking, and digital payment channels. Serve as a subject matter expert for Account Analysis, including business deposit volumes, pricing, billing cycles, maintenance, reconcilement, and risk control. Complete necessary changes in Core System and Analysis system for proper syncing of structures. Conduct Account Analysis pricing, proforma review, modifications, and review of submitted forms. Communicate with Relationship Bankers and Managers about deficits, surplus of unused ECR, invoicing, third-party agreements, and modification forms. Provide prompt, efficient, confidential, and accurate service in processing client transactions. Proactively recognize and present appropriate Treasury Management products and services to clients. Participate in meetings and presentations by service providers to gain product knowledge and training.
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Job Type
Full-time
Career Level
Mid Level