Treasury Solutions Specialist

First Merchants Bank • Daleville, IN

131d

About The Position

First Merchants Bank is seeking a Treasury Solutions Specialist to join our team. This position will provide issue resolution to treasury customers via phone call/email relate to treasury products. Perform maintenance and new product setup on customer accounts, and deliver a superior on-boarding experience by building connectivity to solidify the relationship with the customer and ensure that service is provided in an exemplary fashion.

Requirements

• High school diploma or equivalent (GED).
• Over one (1) year of customer service experience.

Nice To Haves

• Knowledge of treasury products.
• Prior banking experience.
• Microsoft product knowledge (Outlook, Excel, Word, etc.).

Responsibilities

• Develop expertise in the use of the various treasury products.
• Answer incoming calls and deliver extraordinary service that exceeds the caller's expectations.
• Handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards.
• Answer customer questions, resolve issues and provide in-depth client and internal sales staff support on all treasury products (deposit products, Online Banking, ACH, Remote Deposit Capture, Wire Transfer, Positive Pay, Account Analysis, Loans, Bill Pay, etc.).
• Perform maintenance on customer accounts and work closely with the Treasury management Sales team to set up new customers and perform the on-boarding of new customers (i.e. training on products).
• Assist with special assignments, projects, or other work-related duties as assigned to ensure strategic support.
• Assist with outbound calls as needed.
• Provide personalized service that supports the client's needs and builds the relationship.
• Assist with online banking enrollments as needed.

Benefits

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED