Treasury Operations Suspense and Research Specialist

GM Financial Group • Arlington, TX

421d • Hybrid

About The Position

The Treasury Operations Suspense and Research Specialist at GM Financial plays a crucial role in processing payments and refunds for consumer loans, leases, and commercial lending. This position requires a strong understanding of accounts receivable processes and the ability to research and resolve customer complaints effectively. The role emphasizes agility, attention to detail, and strong communication skills, contributing to a culture that values integrity and community.

Requirements

• Basic knowledge of the accounts receivable process.
• Suspense and research knowledge related to payments and refunds.
• Knowledge of credit and debit processing in auto finance and/or banking.
• Basic knowledge of the auto industry, including consumer and commercial installment contracts.
• Mathematical ability to calculate payments and reconcile payment postings.
• Ability to problem-solve while complying with all policies and procedures.
• Proficient in the use of basic computer functions and Microsoft applications.
• Ability to multitask on several functions related to suspense and research.

Nice To Haves

• 1-2 years experience in customer service and performing general office duties in an auto finance or banking-related environment.

Responsibilities

• Process all manual and electronic payments that reject into suspense daily accurately.
• Process AutoSuite GTA requests received from Collections, Customer Service, and Remarketing with accuracy and efficiency.
• Research and resolve accounts according to payment disputes related to missing payments, misapplied payments, unauthorized payments, and overpayments.
• Research and process chargebacks, returns, NSF, and unidentified payments in a timely manner.
• Reapply payments and account adjustments following departmental guidelines as needed.
• Adapt to changes in workflows and switch processes as needed.
• Process and monitor all refunds and/or voids related to customers, dealers, and third-party payers in a timely manner.
• Assist all internal and external customers by providing accurate, courteous responses to payments and account inquiries.
• Process auction payments, auction invoices, and ARBS in a timely manner by coordinating with Remarketing.
• Maintain suspense file in accordance with policy.
• Ensure all reconciling items or out-of-balance items are resolved accurately and timely.

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Tuition assistance
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED