Treasury Operations Manager

Tolleson Wealth Management•Dallas, TX

About The Position

This role serves as the program owner for Digital Banking and Treasury Management, responsible for the design, implementation, governance, and ongoing refinement of a scalable, compliant treasury services framework. The position owns the end-to-end lifecycle of treasury products—from eligibility and underwriting through monitoring, escalation, and remediation—and is accountable for aligning operational execution with the bank’s risk appetite.

Requirements

Bachelor’s Degree or equivalent experience. AAP certification a plus
Minimum 5 years relevant work experience in Treasury Management or related bank operations
Minimum 3 years of experience with developing programs, policies, and procedures
Excellent interpersonal, verbal, and written communication skills
Demonstrated ability to make one-on-one and group presentations
Ability to maintain extreme confidentiality when dealing with client matters

Nice To Haves

Experience using Windows based software, including Microsoft Office applications and the ability to quickly learn new technology. Strength in Excel a plus
Strong interpersonal, organizational, and communication skills; initiative; and ability to make decisions within guidelines
Attention to detail must be a strength
Purpose-driven, self-starter with initiative and strong organizational skills
Demonstrated understanding of bank regulatory compliance
Strong analytical skills, with an ability to simplify data into concise, actionable reporting
Must consent to and have favorable credit report and background check

Responsibilities

Design, implement, and continually refine the bank’s Digital Banking and Treasury Management risk framework, including product eligibility standards, underwriting criteria, transaction limits, monitoring protocols, and escalation requirements
Serve as the program owner responsible for the full lifecycle management of treasury services, ensuring consistent governance from onboarding through ongoing use, change management, and issue resolution
Establish and maintain formal governance structures, including approval authorities, exception management processes, escalation pathways, and remediation tracking
Work closely with Deposit Operations to ensure Positive Pay “Scrub” is performed effectively to minimize errors/mismatches
Work with Relationship Managers and Account Services teams to onboard new clients with the appropriate digital banking and/or treasury services to meet their needs
Compile and disseminate treasury services reporting to senior management and the Board, including ACH origination returns, risk metrics, user trends, risk assessments, and control performance indicators
Manage the annual Relationship Review process with clients, including annual risk assessments and audits for clients that utilize Treasury services such as ACH Origination or Commercial RDC
Develop and manage internal and external training related to digital banking security best practices, how-to tutorials, and other relevant training
Perform required underwriting analysis for ACH Originators and Commercial RDC usage
Ensure clients are using Positive Pay, Payee Name Verification, ACH Blocking & Filtering appropriately and working exceptions in a timely fashion
Support Bank Client Support and Deposit Operations teams with client issues related to usage of various digital banking and treasury products and services
Develop and mentor employees by communicating expectations and goals, performing employee coaching, and counseling sessions, providing ongoing feedback, and assessing employee performance through the performance review process
Attend regular webinars, seminars, and other training in order to stay abreast of regulatory changes
Adhere to all company related policies and procedures
Other duties as assigned by management