Treasury Mgmt Support Specialist I

Susser Bank • Arlington, TX

2d

About The Position

Treasury Management Support Specialist performs several roles as cross training
occurs which includes Documentation, Digital support, Implementation and
Phones/Email support.  This role begins with the foundation of Documentation
which includes outbound calls to confirm and gather necessary information for
online banking maintenance requests and prepares required documentation. Over
time, this individual will also provide technical support to our business
clients for a multitude of products via Business Online Banking, Positive Pay,
ACH, Lockbox and Remote Deposit Capture Systems. Work is done in a team
environment and is varied in nature.  Individual must have strong knowledge of
bank and treasury products, capability to solve issues or find solutions,
technical knowledge with the ability to provide accurate documentation while
achieving the highest level of quality service.

Requirements

• High school or equivalent degree required.
• Minimum of 5 years banking experience, with 2 years in Treasury Management preferred.
• Job/Technical Knowledge: Strong understanding of PC based hardware and operating systems such as Microsoft Office suite, Excel, Word, Outlook, Adobe Acrobat, SalesForce and DocuSign
• Strong understanding of Quickbooks and Quicken
• Strong understanding of file movement
• Willingness to learn new products, multiple systems, and ability to adapt when systems change.
• Attention to detail with high concern for data accuracy.
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment.
• Strong written and verbal communication skills and ability to convey a positive attitude.
• Analytical skills, problem solving and good time management.
• Cooperation/Teamwork and patience in dealing with customers.

Nice To Haves

• Experience in Jack Henry SilverLake and Q2 Online Banking also preferred.

Responsibilities

• In-depth knowledge of Business Online Banking and Treasury Management products and services
• Works closely with Treasury Management Solution Officer(s) and Treasury Management Analyst(s) to support and maintain business client relationships.
• Has strong technical knowledge and skills with the ability to assist clients with their Treasury products and services.
• Performs outbound calls to confirm online banking maintenance requests and gather necessary information for requested modifications. Listens carefully to client to understand the full scope of the inquiry.
• Prepares documentation, accurately and timely,  for online banking maintenance requests and coordinates execution of all agreements in relation to Treasury Management products (Addition of new accounts, new users, modifications to existing user permissions, removal of users, etc)
• Perform administrative duties such as data entry, building reports, and picking up incoming mail from the local Post Office from time to time.
• Responsible for ACH Balancing and Direct Send file total verifications
• Primary contact for Direct Send ACH processing
• Assisting with the implementation of SFTP connection and file send
• Perform onboarding and maintenance of Treasury Management products such as: Business Online Banking, ACH, Wires, Positive Pay, Lockbox and Remote Deposit Capture
• Responds quickly to internal/external customer inquiries, problems, complaints and resolves issues as a priority task.
• Assist with ACH origination callback and approval process.
• Provides technical assistance to clients on Quickbooks, Quicken and other accounting software.
• Performs file mapping for clients uploading ACH, Wire and Positive Pay files.
• Provide professional and courteous service to Susser Bank customers and employees.
• Perform all duties in compliance with policies, processes, requirements, applicable laws and regulations established by Susser Bank.
• Maintain security and confidentiality of pertinent information and records, building and maintaining customer and community trust.
• Maintain current and up-to-date knowledge and continue professional development through training as needed.
• Demonstrate courteous, pleasant, self-motivated, and dependable behavior. Maintaining a professional environment in both appearance and conduct
• Performs additional duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED