Treasury Mgmt Operations and Support Spec I

Jefferson Bank•San Antonio, TX

About The Position

Provide Online Banking and Treasury Management support to Bank and Treasury Management customers along with supporting the Treasury Management Sales/Implementation team and all internal customers. Execute operational tasks and duties related to Treasury Management and Online Banking.

Requirements

3 years’ experience in back-office bank operations and support
2 years’ experience working in online banking services
Experience in small group instruction and/or presentations
Knowledge of industry regulations, mandates, laws, and fraud movements
Knowledge of Regulation E and CC
High School Diploma or equivalent
Experience in professional customer service environments
Experience with maintenance and parameters in online banking platform
Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)
Proficiency in Adobe and Acrobat
Experience with the Internet, search engines, browsers, and general PC connectivity
Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets and other electronic devices
Use of remote deposit scanners, installation, and trouble shooting
Use of credit card terminals, installation, and trouble shooting
Familiarity with basics of IT security and fundamentals of PC antivirus and anti-spyware
Ability to multi-task while maintaining a high level of accuracy
Excellent project supervisory skills with proven ability to meet scheduled deadlines and manage multiple tasks with shifting priorities
Must have the ability to resolve conflict and provide resolution professionally and in an empathetic manner
Ability to take initiative
Excellent interpersonal skills
Must have a professional and calm demeanor and ability to work with frustrated or anxious customers
Professional verbal and written communication skills
Strong organizational skills and detail oriented
Practice proper etiquette when communicating verbally or via email
Must have strong analytical, problem solving and decision-making skills
Ability to maintain confidentiality and protect sensitive data
Must be able to drive to other branches with/without prior notice
Must be able to reach, bend and lift files up to 30 lbs
Must be able to work from home with/without prior notice
Must be able to sit 90% of the time in front of a computer
Must be able to write, speak and hear to communicate with customers and complete training
Must be able to read from a computer screen and other paper reports
Must be able to type on keyboard and use a 10-Key calculator
Must be able to be mobile in an office environment
Must be able to drive to BCP location with/without prior notice

Nice To Haves

Use of core system: Jack Henry Silverlake
Use of core imaging system: Synergy
Use of core workflow system: Enterprise Workflow
Use of core CRM system: Synapsys
Use of Treasury Management system: Q2
Use of ACH and wire origination system: Q2
Use of wire system: FINASTRA
Use of positive pay system: Q2 Centrix ETMS
Use of remote and mobile remote deposit system: Jack Henry SmartPay
Use of merchant services acquirer platform: Fitech
Use of lockbox system: Jack Henry Remit Plus

Responsibilities

Complete all Treasury Management back-office operations comprised of Positive Pay, Remote and Mobile Remote Deposit, Lockbox, Wire and ACH Origination, Merchant Services, Target Balance Sweeps, and Account Analysis
Deliver exceptional back-office support for all Online Banking and Treasury Management products and services whether via phone, email, secure message, online chat, etc.
Perform data entry for Treasury Management customers including administrative support, limit increases and limit restorations, all maintenance requests, token support and set up
Complete daily processing for new retail and business Online Banking applications including screening, verifying auto-enrollments, and performing all required maintenance
Provide high quality technical assistance for all customers, i.e., password resets, research, general questions, token management, Personal Financial Management (PFM) system, card management, account to account transfers, person to person transfers, mobile banking, mobile deposits, co-mingled accounts, limit changes, e-statements, etc.
Enable new Treasury Management users, building new subsidiaries and policy dashboards in Treasury Management system, and other tasks related to ongoing maintenance for Treasury customers on various systems
Conduct system training for company administrators to manage users, limits, and other system navigation.
Verify documentation, checklist and folders related to Treasury services utilized and complete required documentation prior to quality control check
Utilize e-Sign module to deliver Treasury Management Service Agreements and other revised documentation
Upkeep and ensure all Treasury Management Service Agreements are accurate, current, and properly maintained in Bank’s imaging system
Establish Multi-Factor Authentication (MFA) controls on Treasury systems and provide customer training on activating options controlled by customer.
Follow procedures to terminate Treasury Services including system parameters, documentation, and communication to various internal departments.
Resolve Treasury Management customer issues following service level agreement requirements and work with branch personnel and/or officers to resolve customer issues, if required
Follow through and follow up on all maintenance requests regarding customer issues
Assist customers with PC settings to include Browser, Cookies, Apps, Devices and Scanners
Responsible for ensuring Manager is aware of all department activities, all customer issues, and project updates
Accountable for temporary limit approvals associated with ACH Origination, Wire Origination, and Remote and Mobile Remote Deposit
Responsible for ensuring all daily, weekly, monthly, and annual department recons, logs, reports, maintenance, forms, etc. are completed accordingly and signed or initialed if applicable
Maintain and exemplify positive, professional, pleasant, and productive working relationships with managers, officers, and personnel bank wide
Provide exceptional service to all customers
Work daily with customers, operations staff, banking officers, as well as senior and executive management
Maintain industry knowledge of all regulations, amendments, state laws, and operating rules pertaining to department
Complete all training aspects of new and current department employees
Comprehend all duties, tasks, and responsibilities of the department in order to support any role that needs to be filled during absences
Stay abreast of all industry breaches, scams, fraud trends, competitive services, and new technologies for every facet of the department
Prepare, create, and maintain management requested reports
Practice proper and professional etiquette when on the phone, in person and when e-mailing
Perform other duties as assigned and special projects as needed
Job is subject to change and may evolve