Treasury Management Technical Solutions Engineer

First Horizon-posted 2 months ago
Metairie, LA
1,001-5,000 employees
Credit Intermediation and Related Activities
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The Technical Solutions Engineer is a key part of the Treasury Management technology team, providing level 2 support for technical issues related to First Horizon's Treasury Management Digital Platform. In this role, you will collaborate with business partners and vendors to resolve platform challenges, advise on new products and project implementations, and ensure timely solutions to maximize client satisfaction.

  • Serve as a main technical point of contact for First Horizon's commercial online banking platform; includes production support and research for level 2 support escalations
  • Coordinate implementation of new integrations with Enterprise Architecture, vendors and other IT teams
  • Lead collaboration efforts with relevant product, SME, or technical teams to diagnose and resolve complex platform issues, including data transmission errors, access problems, and transaction discrepancies.
  • Track, prioritize, and document support tickets to ensure accountability and timely solutions.
  • Create and maintain documentation for troubleshooting guides, FAQs, and knowledge base resources.
  • Execute continuous improvement of performance and monitoring on the platform
  • Automate manual processes and optimize existing architecture
  • 3+ years of experience supporting a digital customer platform, preferably within banking or treasury management
  • Excellent problem-solving and communication skills; ability to translate complex technical issues for non-technical associates and clients.
  • Familiarity with user access management, platform integrations, and security protocols
  • Proficient in ticketing systems, documentation tools, and remote troubleshooting
  • Experience working within Agile methodologies
  • Integration pattern knowledge (ie: API's, YAML, ETL, file transmissions, schedulers)
  • Data query and analysis (SQL queries in systems like MSSQL, Oracle, DB2, Databricks, etc)
  • Application performance monitoring systems (tools like Dynatrace, Splunk, app dynamics, etc)
  • Build automation and deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.)
  • Strong understanding of money movement and commercial banking (ie: ACH, wire transfers, positive pay)
  • Knowledge of banking compliance and data security standards
  • Data analysis skills, including data mapping and validation
  • Technical documentation skills (BRD, FRD, TDD, data flow and architecture diagrams, flowcharts etc.)
  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
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