Treasury Management Support Specialist

The Farmers National Bank Of Canfield • Niles, OH

106d

About The Position

The Treasury Management Support Specialist will work closely with the Treasury Management Department to coordinate service implementations, modifications, and maintenance/service requests for commercial bank clients. This role will provide the operational functions and support that will allow the Treasury Management Sales team to focus on outside sales, fee and balance generation, product development, and portfolio management. Specific functions of this position include performing implementation and support for remote deposit capture (RDC), business online banking, positive pay, lockbox and ACH. Additionally, this role will be expected to recognize sales opportunities from client conversations either over the phone or on-site.

Requirements

• High School Diploma or GED required; Associates Degree or higher preferred
• Minimum of one (1) year experience in banking, three (3) years of experience with Treasury Management products preferred
• Strong knowledge of Excel, Word, and PowerPoint
• Proven quality customer service experience required
• Proven communication skills (verbal and written), specifically over a phone line

Responsibilities

• Monitor the daily operational activities of the Cash Management/Treasury Management department
• Monitor Positive Pay modules
• Open accounts, provide maintenance and create updated documents for changes to accounts
• Create online change request forms
• Provide product and operational training and guidance to branch and commercial sales personnel
• Provide phone-based customer service to Treasury Management clients
• Responsible for the set-up of Business Online Banking, ACH, Online Wires, ACH Positive Pay, EDI and Remote Deposit Capture
• Install and service Remote Deposit Capture products via phone or on site
• Train client staff on the use of RDC, ACH and Online wires
• Type contracts and correspondence as needed
• Recognize and conduct opportunities for cross-selling of other Treasury-related products and services, as well as other banking products and services
• Troubleshoot technical and operational issues
• Resolve format issues with file upload/downloads for payment applications that integrate with client accounting systems
• Support identification of product improvements and solutions by documenting and sharing client and user feedback with internal business partners
• Travel to and from client locations up to 2 hours away (only as necessary)
• Conduct all business related activities within the specified time frames required
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures
• Maintain compliance with all appropriate rules and regulations
• Provide assistance to the BSA Officer with monitoring Alerts produced within the AML System to ensure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank security
• Regular, predictable attendance is an essential requirement of this position
• Complete all other duties as assigned

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree