Treasury Management Support Specialist

First National Bank Of Pennsylvania•Pittsburgh, PA

19d•Onsite

About The Position

This position is primarily responsible for supporting implementation and on-going servicing of all Treasury Management products used by clients. The incumbent completes required Treasury Management setup forms and works with appropriate operating areas to ensure accurate and timely service setup. The incumbent responds to client inquiries on Treasury Management services and deposit products, maintains client files and submits new pricing and changes for Treasury Management services and deposit products.

Requirements

High School or GED
1 year of job related experience
Detail-oriented
Excellent communication skills, both written and verbal
Excellent customer service skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Knowledge of commercial and retail banking products

Nice To Haves

Associates preferred
Experience in general banking with at least one year in treasury management

Responsibilities

Responds to service inquiries and customer service issues from Treasury Management clients.
Handles new client setups, existing clients adding new products and service inquiries and research.
Responds in a timely manner to emails and calls and needs for troubleshooting issues impacting clients.
Implements new Treasury Management services and new deposit accounts.
Resolves inquiries promptly and follows up with the client to ensure quality resolution.
Unlocks USERS and follows caller authentication process for client and company protection.
Escalates ongoing issues to Level 2 Support.
Uses tracking system for all inquiries and monitors queues in order to meet Service Level Agreements.
Handles maintenance requests for Treasury Management services and deposit products.
Maintains Treasury Management client files.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.