Treasury Management Support Specialist II

Busey • Plainfield, IL

120d • $20 - $25

About The Position

The Treasury Management Support Specialist II will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role may act as a subject matter expert for Treasury Management.

Requirements

• High School diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 3+ years of customer service experience preferred.
• 2+ years of experience in bank operations required, with a focus in treasury management preferred.
• Strong oral and written communication skills.
• Advanced knowledge of the line of business policies, procedures and products.
• Operational workflows and secure file transmissions.
• Ability to multi-task and work independently.
• Problem-solving skills and ability to apply logic and discretion.
• Adaptability to change and respond to all requests in a professional manner.
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks.
• Ability to analyze and solve problems for which there are not always precedents.
• Maintain visual attention and mental concentration for extended periods of time.
• Understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment.
• Requires strong background working with a variety of PC operating systems.
• Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.

Responsibilities

• Provide direct support to customers and associates by responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
• Provide training for all treasury management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables and Remote Deposit Capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Prepare customer documents required to maintain treasury management services and commercial deposit accounts.
• Assist business customers who have experienced fraud on their account.
• Provide specialized line of business support.
• Maintain knowledge of regulations surrounding treasury management services.
• Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
• Other special projects as directed.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees