Treasury Management Support Specialist I

Chino Commercial Bank • Chino, CA

68d • $23 - $28

About The Position

We welcome you to join our Chino Commercial Bank Team! We are currently seeking for an Experienced and Qualified Treasury Management Support Specialist who is passionate, driven, collaborative, and solutions minded individual to join our team. We are dedicated in creating a championing environment where you can grow and thrive. The Treasury Management Support Specialist I delivers outstanding customer service and operational assistance for treasury management product and services. Acting as a vital link between clients, the Treasury Management Supervisor and other internal teams, this role ensures smooth onboarding, effective trouble shooting, and continuous maintenance of treasury management solutions. Assumes responsibility for compliance and adherence to bank policies and procedures and conforms to Regulatory and State Banking Regulations.

Requirements

• Associate's degree (AA) or equivalent from two (2) year college or technical school; or three (3) or more years of banking experience and/or training; or the equivalent combination of education and experience.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.
• Intermediate typing skills to meet production needs of the position.
• Intermediate knowledge of general office practices.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure.
• Effective oral, written and interpersonal communication skills.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to work with minimal supervision while performing duties.

Responsibilities

• Provide both consumer and business online banking customer support including password reset, online banking setup, customization, bill pay/Zelle inquiries/support, set up and troubleshooting.
• Review director reports for ACH/Wire activity, ACH Debit and Credit Returns and NOC. Maintain other ACH reporting as assigned.
• Callback wire entry, verification and daily wire settlement. Maintain other Wire activity reporting as assigned.
• Demonstrate an intermediate knowledge of all commercial treasury management products including but not limited to ACH and Wire Origination, Positive Pay, Remote Deposit Capture, Mobile Capture, CDARS/Intrafi, ICS and card solutions.
• Ensures a seamless onboarding experience for all treasury management clients, including preparation of forms and agreements, client correspondence, scheduling and training.
• Provide administrative support to the Treasury Management Supervisor.
• Deliver support and issue resolution for treasury management clients.
• Process and monitor wire and ACH transactions timely and effectively.
• Assist in the coordination of Remote Deposit, ACH, and ebanking audits.
• Assist the Treasury Management Supervisor in the development of Client proposals.
• Responsible for contributing to the overall profitability of the bank by providing excellent customer service, maintaining existing customer base, identifying new business/client relationship opportunities, identifying, developing and implementing strategies to improve productivity and operational efficiencies, mitigating controllable operations losses.
• Manage branch growth through ongoing knowledge and training of products and services offered by the bank and by coaching staff to cross sell bank products and services.
• Oversee bank policies and procedures are followed to ensure the safety and security of the office.
• Review and approve large transactions, securing proper authority from Sr. Management for those over individual authorized limits.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal laws and regulations affecting the financial services industry.
• Provide additional support to the branch staff as needed, including but not limited to processing teller transactions.
• Join regular meetings or training sessions with Treasury Management staff.
• Other miscellaneous duties as assigned.

Benefits

• Full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 51-100 employees