Treasury Management Support Representative I

About the position

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Responsibilities

• Provide client support to external and internal customers for all Treasury Management Products.
• Understand and maintain knowledge of call queues and products while utilizing all resources available.
• Provide high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services.
• Identify and resolve customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications.
• Serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems.
• Maintain a working knowledge of the organization, products, services, and policies.

Requirements

• 6 months' work experience, strong customer service and/or administrative experience, preferably in financial services or related field.
• Banking experience preferred.
• Ability to provide high-touch, professional, reliable, and prompt customer service to First Financial commercial clients.
• Ability to navigate all call queues assigned to Treasury Management Client Support.
• Excellent written/verbal communication and customer service skills.
• Proficiency in Windows based applications and the ability to meet training standards.
• Analytical skills geared toward problem solving, time management, and prioritization.