Treasury Management Specialist

Desert Financial Federal Credit Union•Phoenix, AZ

36d

About The Position

The Treasury Management Specialist works directly with business members to deliver tailored treasury solutions, provide product expertise, and ensure a seamless member experience. Partnering with internal teams as needed, the Specialist supports efficient implementation, ongoing maintenance, and resolution of business account inquiries; contributing to consistent, high-quality service across every stage of the treasury relationship. Acting as a trusted advisor, the Specialist delivers education, technical guidance, and operational excellence that help business members optimize cash flow, strengthen financial operations, and enhance their overall financial well-being while advancing Desert Financial's organizational strategy and growth objectives.

Requirements

High School Diploma or GED required.
3+ years of experience in Business Banking, Treasury Support, or related financial services, with experience supporting Treasury Management products (Analysis, ACH, Wires, Sweep Accounts, ZBAs) required.
2+ years of experience supporting high-value or complex business clients; may include senior executives, business clients/owners and/or high-impact client accounts required.
Strong communication skills; communicates clearly and professionally in verbal and written form required.
Demonstrates strong understanding of Treasury Management products and services, including ACH, Wires, ZBAs, and Sweep Accounts, with the ability to analyze cash flow, liquidity, and financial trends to provide effective, compliant solutions for business members required.
Builds and maintains trusted relationships with business members, peers, and partners to achieve objectives and deliver exceptional member experiences required.
Strong attention to detail and accountability in all service interactions. Consistently delivers timely, accurate work in alignment with Service Level Agreements (SLAs), policies, and regulatory requirements required.
Exercises sound judgment in balancing independent action with collaboration; knows when to escalate or seek guidance to ensure accuracy, compliance, and member satisfaction required.
Anticipates and identifies member needs, applying analytical and critical thinking to resolve complex issues and recommend process improvements required.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and capable of navigating Treasury Management Systems (TMS), ERP integrations, and digital banking platforms to optimize processes and accuracy required.

Nice To Haves

Bachelor's Degree in Business, Finance, or related field preferred.
Experience supporting onboarding, training, or troubleshooting treasury tools preferred.

Responsibilities

Serve as the primary point of contact for business members, delivering treasury solutions that support cash flow, payments, and liquidity needs.
Provide proactive, high-quality service and education that strengthen business members' financial operations and overall financial well-being.
Maintain ongoing relationships through regular account reviews, follow-ups, and solution-based conversations to enhance engagement and satisfaction.
Facilitate the onboarding and implementation of Treasury Management products and services, ensuring accurate account setup, documentation, and compliance with established policies and procedures.
Deliver timely and accurate service within defined departmental Service Level Agreements (SLAs) to maintain consistency and quality.
Conduct training and product demonstrations for business members to ensure successful adoption of treasury tools.
Partner with internal teams to troubleshoot and resolve complex business account inquiries or technical issues efficiently and accurately.
Provide consultative guidance to business members by identifying opportunities to improve cash management efficiency, streamline payment processes, and reduce risk.
Support sales and retention efforts by coordinating required documentation, ensuring timely follow-up, and providing high-quality service to business members and internal partners.
Recommend new or enhanced treasury solutions that align with business members' evolving needs and Desert Financial's strategic growth objectives.
Prepare and maintain accurate exposure documentation, annual risk reviews, and production tracking reports related to Treasury Management services.
Collaborate with leaders to identify process and technology improvements that enhance operational efficiency and member outcomes.
Ensure adherence to all policies, procedures, and regulatory requirements while promoting continuous improvement in service delivery.
Other duties as assigned.