Treasury Management Services Manager

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

57d

About The Position

The Treasury Management Services Manager is a dynamic leader responsible for shaping and executing the Bank’s strategy for Treasury Management Services. This role champions the design, delivery, and ongoing innovation of our treasury management products, ensuring they drive exceptional client value, operational excellence, and revenue growth. As the internal advocate and external ambassador for Treasury Management, this leader partners across departments to deliver world-class customer experiences, develop best-in-class products, and inspire a high-performing team dedicated to client success.

Requirements

Education: Master’s degree preferred; bachelor’s degree in business, Finance, Management, or related field required.
Experience: Minimum 7+ years of experience in Treasury Management, Product Management, or Digital Banking, including at least 3 years in a leadership role.
Proven success in developing and launching financial products and services that drive measurable customer and revenue outcomes.
Strong understanding of electronic banking platforms, cash management, and commercial deposit services.
Demonstrated ability to lead through influence, inspire teams, and deliver results in a fast-paced environment.
Exceptional communication, analytical, and problem-solving skills.
Strong Banking knowledge
Regulation CC
Regulation DD
Regulation E (EFT) Overview
Bank Secrecy Act
Proficiency in Excel and Word required, knowledge of other technical programs a plus

Responsibilities

Develop and execute the Treasury Management strategy aligned with the Bank’s strategic goals and customer-first culture.
Lead the roadmap for Treasury Management products—driving innovation, efficiency, and differentiation in the marketplace.
Partner with senior leadership to identify and implement new products, technologies, and partnerships that enhance client success and operational performance.
Represent the Bank and engage with industry peers, vendors, and technology providers to stay ahead of emerging trends.
Serve as the voice of the customer—ensuring that product design, delivery, and support exceed client expectations.
Drive initiatives that deepen client engagement, adoption, and retention across Treasury products and services.
Oversee and resolve complex client escalations with a focus on proactive solutions and long-term satisfaction.
Oversee daily operations of Treasury Management, ensuring compliance with all regulations and internal policies.
Champion process improvement and automation to optimize efficiency, accuracy, and control.
Manage audits, risk reviews, and vendor relationships related to Treasury Management systems and platforms.
Lead, inspire, and develop a high-performing Treasury Management team.
Build a culture of accountability, innovation, and collaboration focused on customer and employee success.
Establish clear goals, performance metrics, and professional development pathways for team members.
Collaborate with Digital Banking, IT, Operations, and Relationship Management teams to deliver seamless and integrated client solutions.
Partner with internal stakeholders to deliver training, communication, and alignment on Treasury Management products and strategies.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. Function as the control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met.