Treasury Management Operations Support II-III

Poppy Bank•Roseville, CA

10d•$23 - $32

About The Position

Summary: Treasury Management Operations Support III: The TM Operations Support III is a lead role within the TM Operations Department requiring a proficient level of knowledge of all TM services. As a lead role, requires daily mentoring and support of the TM Operations Support level I & II. The TM Operations Support III is responsible for supporting the Treasury Management Services department by ensuring all operational activities run smoothly and efficiently; supports business development officers with the onboarding of complex commercial clients; accompanies front line staff on customer calls, possesses advanced level of knowledge of all treasury management services, including but not limited to RDC, ACH, Positive Pay, and Wires & Cash Management tools and vendors. This position supports clients by maintaining strong internal communication, client relations, while working alongside the BDOs’ through the complete sales cycle, including but not limited to onboarding & training. Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations. Summary: Treasury Management Operations Support II: The TM Operations Support II, is responsible for supporting the Treasury Management Operations Department by ensuring all operational activities run smoothly and efficiently; supports TM business development officers and front line staff with presenting analysis proformas and treasury services, which requires intermediate level of knowledge of all treasury services, including but not limited to remote deposit capture, ACH, positive pay, lockbox, and wires; and leads the onboarding process of new commercial clients. The incumbent is responsible for maintaining positive client relations and works directly with prospects and clients during onboarding, training, and continued support ensuring client retention. Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Requirements

Requires minimum of 3-5 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
Requires minimum of 1 year of experience providing training and mentoring within TM operations
Excellent presentation and communication skills, both written and verbal
Excellent organizational and time management skills with proven ability to prioritize and manage workload
Strong leadership and interpersonal skills; presents a positive and professional image
Proficient in providing technical level support
Proficient in Microsoft Office Suite including Word, Excel, and Outlook
Ability to multi-task in a fast-paced environment
Requires minimum of 2-3 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
Excellent presentation and communication skills, both written and verbal.
Excellent organizational and time management skills with proven ability to prioritize and manage workload
Excellent customer service and relationship management
Strong leadership and interpersonal skills; presents a positive and professional image.
Proficient in providing technical level support
Proficient in Microsoft Office Suite including Word, Excel, and Outlook
Ability to multi-task in a fast-paced environment

Nice To Haves

Preferred ACH Accredited Professional certificate or to be obtained no later than the end of the first year of employment
Experience with Weiland, Fiserv, and Q2 is preferred
Preferred ACH Accredited Professional certificate to be obtained no later than the end of the first year of employment

Responsibilities

Ensures accurate and timely completion of all operational responsibilities involved in onboarding TM clients
Support clients in ensuring streamlined progression of the onboarding process
Ensures the delivery of exceptional customer service to both clients and partners such as the branches, departments, and business development officers
Leads trainings on Treasury Management Service products and procedures to clients and assist with training internal staff, including being present at branch meetings, if needed
Reviews complex, multi-entity commercial clients bank statements to identify client needs and further opportunities
Involved in onboarding of smart safe and armored carrier prospects
May be required to support TM Operations Support level I & II through initial and continued training on education of department processes, compliance with policies and procedures
Support in training TM Operations Support Level I & II
Works closely to support Business Development Officers in providing high level of customer service to new and existing commercial clients
Goes on site for client visits with Business Development Officers and branch staff, when appropriate
Ability to take detailed notes when communicating with clients to then address all needs in a timely manner
Identifies inefficiencies and responsible for completion of assigned projects
Assists in audit preparation
Assists in writing procedures
Proficient in the functionality of all platforms, including but not limited to Fiserv DNA, Q2 Console, ETMS, Centrix PIQs, and Weiland
Monitor and track the operational aspect of the sales cycle from Presented Proformas through onboarding, ensuring accuracy
Stays apprised of new developments and updates to the bank’s Treasury Management Services
Use proficient knowledge in identifying risk prevention processes and tasks, as well as identify solutions
Ensures client files are complete and in compliance
Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications.
Ability to complete monthly and quarterly department reports and checklist items.
Ability to process third party vendor fees.
Provide leadership in managing and creating custom reports in CRM BI.
Reviews the TM tracking log submitted by the TM Operations Support II for accuracy, completeness, and work with Business Development Officers to ensure the log captures all clients and entities.
Review and ensure the timely completion of monthly and quarterly checklist items
Review and approve alongside TM Operations Manager daily reconciliations and ensure outages are handled in a timely manner
Responsible for the management and oversight of the TM Services email inbox and voicemail to ensure exceptional customer service & timely responses
Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
Ensures accurate and timely completion of all operational responsibilities involved in onboarding treasury management service clients
Ensures the delivery of exceptional customer service to both external clients and internal partners such as the branches and business development officers
Actively involved in cross training to ensure support for clients and continued movement in the onboarding processes are maintained regardless of staffing
Ability to complete tasks, including but not limited to armored carrier deposits, RDC processing and reconciliation, ACH processing and reconciliation, ACH incoming returns, ACH pass thru deposits, positive pay exceptions, incoming check return notifications
Ability to complete monthly and quarterly department reports and checklist items.
Process third party vendor fees
Writes custom reports in CRM BI
Reviews bank statements to identify client needs and create proformas to assist in proposals to commercial clients
May go on site for client visits with Business Development Officers and branch staff, when appropriate
Ability to take detailed notes when communicating with clients to then address all needs in a timely manner
Ensures the collection of necessary business documents and agreements, when applicable, are received in a timely manner
Leads trainings on Treasury Management Service products and procedures; ensures clients are educated on applicable rules and regulations
Support clients and ensures continued progression of the onboarding process
Works closely with Business Development Officers in providing a high level of customer relations and service to business customers
Analyzes account activity data to risk rate ACH and remote deposit clients on a periodic basis; identifies any account activity issues or recommendations for limit updates
Stays apprised of new developments and updates to the bank’s Treasury Management Services
Ensures client files are complete and in compliance; maintain documentation within client files to track updates to relationships and/or services
Reviews and responds to Client Interest Forms for Treasury Management Services
Updates balances and new accounts monthly in the TM Tracking Log and ensures the proformas and operational tracking log portions are kept up to date; must submit to TM Operations Support III for review in a timely manner
Manages the TM Services email inbox and voicemail to ensure exceptional customer service