Treasury Management Commercial Card Senior Account Manager

F.N.B. Corporation • Pittsburgh, PA

131d

About The Position

This role is responsible for all aspects of growth and support of existing and new commercial card programs. This role is primarily responsible for all of the operational and technical implementation workstreams involved with technical credit card sales with regards to set up including KYC, risk, fraud mitigants, reporting, metrics, programs activation and training. Once clients are onboarded, provide ongoing servicing and technical support. Key focus will also be retention and growth of card programs through industry best practices to maximize card program and revenue.

Requirements

• BA or BS degree.
• Minimum of 7 years of job-related experience.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast-paced environment.

Responsibilities

• Manage and own the implementations for our new and existing card program customers.
• Focus on speed to revenue which will directly make an impact on the business unit.
• Responsible for the retention and growth of commercial card spend volumes through ongoing education and managing of client relationships and striving for strong client satisfaction throughout the onboarding/implementation process.
• Collaborate with internal stakeholders and outside vendors to make sure tasks are on schedule by effectively responding to changing product and customer demands while balancing multiple implementations.
• Strong alignment with FNB's technology and operations groups.
• Creation of metrics to measure implementation pipeline, servicing SLA's and gearing ratios to advise on capacity of support functions and advising on all staffing needs.
• Identify, hire and manage support staff to assist commercial card client questions and problems.
• Manage performance to expectations and desired department standards.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees