Treasury Management Commercial Card Senior Account Manager

First National Bank Of Pennsylvania • Pittsburgh, PA

128d

About The Position

This role is responsible for all aspects of growth and support of existing and new commercial card programs. This role is primarily responsible for all of the operational and technical implementation workstreams involved with technical credit card sales with regards to set up including KYC, risk, fraud mitigants, reporting, metrics, programs activation and training. Once clients are onboarded, provide ongoing servicing and technical support. Key focus will also be retention and growth of card programs through industry best practices to maximize card program and revenue.

Requirements

• BA or BS degree.
• Minimum of 7 years of job-related experience.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast-paced environment.

Responsibilities

• Manage and own the implementations for our new and existing card program customers.
• Responsible for the retention and growth of commercial card spend volumes through ongoing education and managing of client relationships.
• Collaborate with internal stakeholders and outside vendors to ensure tasks are on schedule.
• Creation of metrics to measure implementation pipeline, servicing SLA's and gearing ratios.
• Identify, hire and manage support staff to assist commercial card client questions and problems.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Monetary Authorities-Central Bank
• Education Level: Bachelor's degree