Treasury Management- Business Support Specialist I

First Citizens Bank•Raleigh, NC

5h•Remote

About The Position

This is a remote role that may only be hired in North Carolina, South Carolina, Georgia or Florida. The hours will be 9am-6pm EST. This position supports our Treasury Management team and provides customer services for products or services within Treasury Management, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests.

Requirements

High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service

Nice To Haves

Banking Expereince
Treasury Management knowledge
Call center experience

Responsibilities

Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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