Treasury and Cash Management Support Specialist
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About The Position
Are you seeking a fun, collaborative and dynamic environment where your contributions as a Treasury and Cash Management Support Specialist will be recognized? If the answer is yes, apply to become a member of Mission Valley Bank's valued, talented and proven team, dedicated to service excellence. Our Treasury and Cash Management Support Specialist (Burbank, CA) are professional, friendly, provide excellent customer service, and possess excellent communication skills. You must love people to identify and offer new bank products and services, be detail oriented and accurate with counting and balancing. You must love people and numbers to provide high-level client service support to internal and external client inquiries. In this role, you will implement, train, and maintain all Treasury and Cash Management products related products and services successfully while providing the highest quality of service to the client. You will provide ongoing related support to our customers, sales team, and branches. Exercising discretion and judgment when interacting with clients to determine present and future needs and discuss progress toward solutions will be key. You will also provide support to other departments, including branches, to research bill payment posting errors, ACH transaction requests, etc. Identifying possible cross-sell opportunities and reviewing and resolving FraudMap and Case Tracker security alerts will be part of your responsibilities. You will specialize in all areas of electronic banking operations, functioning as a technical and procedural liaison between the eBanking Department, Branch Operations, and third-party vendors. Researching, making recommendations, and resolving customer disputes and/or REG E claims relating to ATM and debit card transactions in conformance with all financial institution and network regulations will be essential. Handling customer service issues over the phone or in-person in a timely manner regarding applications, setup, processing, password resets, training requests, reinstallation requests, file upload issues, and/or other Treasury and Cash Management concerns will also be part of your role. You will oversee the application, review, and approval process for ACH origination, Wire, and Remote Deposit Capture customers, and prepare ad-hoc reports, including but not limited to enrollment forms, audit reports, and/or other Treasury and Cash Management documentation. Assessing risk and maintaining accurate documentation of assessments, reports, etc., while keeping department procedures updated when changes occur and making recommendations for improvements will be crucial. Understanding and adhering to regulatory guidelines including but not limited to FCRA, BSA, GLBA, etc., as they pertain to your job function is mandatory. This is not a supervisory position.
