TRC Service Technician

Holman

3d•$25 - $30•Remote

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman’s TRC team has a great opportunity in our Call Center for a Service Technician to join our team in a Fully Remote role! 100% Remote Pay: $25 - $30/hour, depending on experience Shift: between 6:00am- 10:00pm (must be flexible within these hours) Benefits include health, dental, vision, paid time off, holidays off and more! Must have 15+ years of experience in automotive or truck repair Our TRC Call Center is a 24/7 call center where we have former mechanics, technicians, shop-foreman’s: anyone with physical hands-on experience in the automotive industry, servicing our clients on the phones.

Requirements

High School Diploma or Equivalent
Vocational or Technical education recommended
Basic Knowledge of Microsoft Office
Typing – 20-25 WPM
15+ years of experience in automotive or truck repair
ASE Certified in 8 car or 6 truck repair categories

Responsibilities

Assist drivers with emergency roadside assistance.
Assists drivers in locating suitable repair locations.
Provides accurate documentation on all maintenance and repair events.
Verifies that all repair and maintenance work is necessary and done at a fair price.
Reviews and authorizes all repairs for fleet vehicles as necessary.
Documents all instances where a cost savings is realized.
Ensures appropriate preventative maintenance schedule is followed.
Maintains all monthly metrics at or above the established goal.
Offers assistance willingly and makes a positive contribution to morale.
Shows sensitivity to and consideration for other’s feelings.
Punctual, regular and consistent attendance.
Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively.
Can be counted on to carry out assignments carefully and with appropriate follow-up.
Overcomes obstacles to meet goals.
Accepts personal accountability for his/her actions.
Keeps manager and/or coworkers informed of work progress and other necessary information.
Maintains a positive relationship with management and other workers, listens effectively.
Must be able to complete transactions with accuracy while providing a high level of quality service
Perform all other duties and special projects as assigned.