Trayline and Room Service Assistant 20 Hours

Beth Israel Lahey Health•Boston, MA

23h•$19 - $25•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Trayline Attendant performs a wide range of tasks including assembly of meals and cleaning/sanitizing equipment and workstations. The Room Service Attendant ensures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of the menu, timeliness of tray delivery and pick-up, among other services offered within the department. Shift times start from 3:30 PM-4:15 PM ending by 7:30 PM-8:15 PM 5 times a week 4 hour shifts Rotating schedule/weekends/holidays Job Description: Essential Responsibilities: 1. Assembles patient meals as ordered through the At Your Service Room Service Dining system. Prepares and stocks food items to par levels in advance of peak meal periods (fruit cups, desserts, beverages, and oral supplements). Follows procedures for preparing special trays (Mechanical diets and other therapeutic diets). 2. Arranges designated work area/serving station with proper utensils, plates, etc. Keeps supervisor informed of menu item supply levels in a timely fashion to avoid runouts and tray set-up delays. 3. Delivers patient trays to the Room Service Associates or nursing desks on the floors as necessary. 4. Maintains proper levels of supplies/stock for assembly of trays. Complete assigned side work throughout shift. 5. Cleans and sanitizes workstations, counters, and other equipment. 6. Examines filled trays for completeness and places it on cart. 7. Brews coffee and tea. 8. Maintains cleanliness of assigned work area throughout the scheduled shift. 9. Adheres to all departmental Safety and Infection Control policies and procedures at all times. Takes and records any HACCP temperatures (refrigerator/freezer, hot holding). Assists in the dish room as needed. Returns clean/sanitary tray line equipment to the tray assembly area. 10. Prepares floor stock sheets according to the established par levels. Gathers, delivers, and puts away floor supplies in the nursing unit kitchens. Rotates stock and discards outdated perishables. Keeps nursing kitchen and kitchen equipment clean and organized. Follows all HACCP Procedures. 11. Delivers patients’ meals directly to the patients on the nursing units. Prepares the patients’ bedside table for meal delivery. Responds to questions from patients and/or family members regarding meals and/or menu selection process. Assists patients with opening containers. 12. Utilizes the At Your Request Room Service Dining computerized scanner to track meals’ status. Retrieves soiled trays from patient rooms and nursing units and return them to the dish room. Inspects trays for patients’ belongings, medical devices or medications. 13. Communicates any special needs or requests of patients or nursing to the Customer Service Representative and/or managers (i.e. education, food consistency changes, food allergies, compliance with diet order, meal acceptance, etc). 14. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the storeroom. Prepares order list as necessary. 15. Attends all allergy and foodborne illness in-service training. Participates in regular safety meetings, safety training and hazard assessments. 16. Attends training programs as designated. 17. May perform other duties and responsibilities as assigned.

Requirements

Some High School required, High School diploma or GED preferred.
0-1 years related work experience required.
Will consider applicants with some high school experience.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.

Nice To Haves

Awareness of food safety principles.
Food service experience in a high-volume food service establishment.
Customer service experience.
Basic cleaning and sanitation practice knowledge and work history.
Maintains high stands for work areas and appearance.
Ability to work a flexible schedule
Must be able to work nights, weekends, some holidays and extended hours as business dictates.
Attends work and shows up for scheduled shift on time with satisfactory regularity.

Responsibilities

Assembles patient meals as ordered through the At Your Service Room Service Dining system.
Prepares and stocks food items to par levels in advance of peak meal periods (fruit cups, desserts, beverages, and oral supplements).
Follows procedures for preparing special trays (Mechanical diets and other therapeutic diets).
Arranges designated work area/serving station with proper utensils, plates, etc.
Keeps supervisor informed of menu item supply levels in a timely fashion to avoid runouts and tray set-up delays.
Delivers patient trays to the Room Service Associates or nursing desks on the floors as necessary.
Maintains proper levels of supplies/stock for assembly of trays.
Complete assigned side work throughout shift.
Cleans and sanitizes workstations, counters, and other equipment.
Examines filled trays for completeness and places it on cart.
Brews coffee and tea.
Maintains cleanliness of assigned work area throughout the scheduled shift.
Adheres to all departmental Safety and Infection Control policies and procedures at all times.
Takes and records any HACCP temperatures (refrigerator/freezer, hot holding).
Assists in the dish room as needed.
Returns clean/sanitary tray line equipment to the tray assembly area.
Prepares floor stock sheets according to the established par levels.
Gathers, delivers, and puts away floor supplies in the nursing unit kitchens.
Rotates stock and discards outdated perishables.
Keeps nursing kitchen and kitchen equipment clean and organized.
Follows all HACCP Procedures.
Delivers patients’ meals directly to the patients on the nursing units.
Prepares the patients’ bedside table for meal delivery.
Responds to questions from patients and/or family members regarding meals and/or menu selection process.
Assists patients with opening containers.
Utilizes the At Your Request Room Service Dining computerized scanner to track meals’ status.
Retrieves soiled trays from patient rooms and nursing units and return them to the dish room.
Inspects trays for patients’ belongings, medical devices or medications.
Communicates any special needs or requests of patients or nursing to the Customer Service Representative and/or managers (i.e. education, food consistency changes, food allergies, compliance with diet order, meal acceptance, etc).
Portions and labels tube/special feedings/supplements accurately.
Maintains the clean and sanitary condition of the formulary room and equipment.
Inventories supplements and formulary supplies in the storeroom.
Prepares order list as necessary.
Attends all allergy and foodborne illness in-service training.
Participates in regular safety meetings, safety training and hazard assessments.
Attends training programs as designated.
May perform other duties and responsibilities as assigned.