Trayline and Room Service Assistant 20 Hours

Beth Israel Lahey Health • Boston, MA

138d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Trayline Attendant performs a wide range of tasks including assembly of meals and cleaning/sanitizing equipment and workstations. The Room Service Attendant ensures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of the menu, timeliness of tray delivery and pick-up, among other services offered within the department.

Requirements

• Some High School required, High School diploma or GED preferred.
• 0-1 years related work experience required.
• Will consider applicants with some high school experience.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Nice To Haves

• Awareness of food safety principles.
• Food service experience in a high-volume food service establishment.
• Customer service experience.
• Basic cleaning and sanitation practice knowledge and work history.
• Maintains high standards for work areas and appearance.
• Ability to work a flexible schedule.
• Must be able to work nights, weekends, some holidays and extended hours as business dictates.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Responsibilities

• Assembles patient meals as ordered through the At Your Service Room Service Dining system.
• Prepares and stocks food items to par levels in advance of peak meal periods (fruit cups, desserts, beverages, and oral supplements).
• Follows procedures for preparing special trays (Mechanical diets and other therapeutic diets).
• Arranges designated work area/serving station with proper utensils, plates, etc.
• Keeps supervisor informed of menu item supply levels in a timely fashion to avoid runouts and tray set-up delays.
• Delivers patient trays to the Room Service Associates or nursing desks on the floors as necessary.
• Maintains proper levels of supplies/stock for assembly of trays.
• Cleans and sanitizes workstations, counters, and other equipment.
• Examines filled trays for completeness and places it on cart.
• Brews coffee and tea.
• Maintains cleanliness of assigned work area throughout the scheduled shift.
• Adheres to all departmental Safety and Infection Control policies and procedures at all times.
• Takes and records any HACCP temperatures (refrigerator/freezer, hot holding).
• Assists in the dish room as needed.
• Returns clean/sanitary tray line equipment to the tray assembly area.
• Prepares floor stock sheets according to the established par levels.
• Gathers, delivers, and puts away floor supplies in the nursing unit kitchens.
• Rotates stock and discards outdated perishables.
• Keeps nursing kitchen and kitchen equipment clean and organized.
• Follows all HACCP Procedures.
• Delivers patients’ meals directly to the patients on the nursing units.
• Prepares the patients’ bedside table for meal delivery.
• Responds to questions from patients and/or family members regarding meals and/or menu selection process.
• Assists patients with opening containers.
• Utilizes the At Your Request Room Service Dining computerized scanner to track meals’ status.
• Retrieves soiled trays from patient rooms and nursing units and return them to the dish room.
• Inspects trays for patients’ belongings, medical devices or medications.
• Communicates any special needs or requests of patients or nursing to the Customer Service Representative and/or managers.
• Portions and labels tube/special feedings/supplements accurately.
• Maintains the clean and sanitary condition of the formulary room and equipment.
• Inventories supplements and formulary supplies in the storeroom.
• Prepares order list as necessary.
• Attends all allergy and foodborne illness in-service training.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs as designated.
• May perform other duties and responsibilities as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees