Tray Assembler Lead

UnityPoint Health • Waterloo, IA

81d

About The Position

The tray assembler lead provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. Responsible for making sure patients meal trays are delivered in a timely fashion with great customer service. Provide high customer service and demonstrate a commitment to meeting the customers’ expectations. Expected to be very courteous and professional in manner and appearance. Cross-train in areas as the need arises. Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis. Lead all aspects of and advise the employees working to ensure timely and effective service of the customers.

Requirements

• High school diploma or GED
• 6 months hospital experience
• Must be 18 years of age
• Basic knowledge of therapeutic diets
• Great customer service skills

Responsibilities

• Demonstrates a commitment to service breakthrough through personal example and prompt follow up on opportunities to improve service.
• Demonstrates sound making decisions and taking responsibility for the decision.
• Demonstrates teamwork in the performance of duties and leading by example.
• Maintains HIPPA standards during interactions with all employees.
• Responsible for staff orientation and on job training of new and existing employees.
• Provides input into developing an improving team member performance.
• Delivers feedback to manager and Staff for performance management of employees.
• Coordinates shift activities of department.
• May be required to complete tasks of working personnel when the need arises.
• Transports carts to patient floors and delivers meal trays to patients.
• Motivates team members to get job done in a timely fashion with great customer service.
• Demonstrates ability to delegate responsibilities to staff to get the jobs completed in a timely fashion.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED