Full-Time Traveling Universal Banker

FNB Bank•Mayfield, KY

11d

About The Position

JOB SUMMARY The Universal Banker is responsible for providing an exceptional customer experience by handling every customer need from sales to service. The Universal Banker will make the customer feel welcome and provide solutions to customer needs and problems. Teller transactions, new accounts, consumer lending and operational activities are to be provided accurately and within set guidelines. Assistance should be given to customers, so they are familiar with and use self-service banking solutions including ATMs, on-line and mobile banking to enhance their service experience. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to be enable individuals with disabilities to perform these essential functions. Open new accounts, explaining various deposit accounts and ownership options and gather needed information from the customer to complete the transaction. Prepare all documents and paperwork to assist customer with signing necessary new account documents and properly posting the initial deposit. Assist the teller line as needed. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and complete transactions. Comply with all BSA requirements and complete appropriate documentation. Actively cross-sell Bank services in a professional manner, explaining various types of accounts. Suggest other services as are appropriate to meet the customer needs. Answer questions and solve problems for customers and branch staff concerning all services provided by the Bank by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolve customer complaints in a tactful, effective manner by taking ownership of the issue. Perform consumer lending duties to include general lending conversations, taking consumer loan applications, completing loan application data entry, explaining loan decisions to customers, and having all necessary paperwork signed and processed. Perform related duties as assigned.

Requirements

Detail oriented with excellent organizational skills.
Must have excellent oral and written communication skills.
Proficient in Microsoft Office software; Word, Excel, Outlook, and PowerPoint.
Ability to operate Windows PC-based computer software.
Professional image and positive attitude.
Pro-active, solutions-oriented personality.
Must have a thorough knowledge of all Bank products/services to ensure that all potential/existing clients’ needs are identified and met on a pro-active basis.
A high school diploma or equivalent.
Completion of Universal Banker training required (includes Teller and CSR).
Progressively greater responsibility within the Bank to become familiar with the variety of customer services for cross-selling and account options available.
Full-time position with a guaranteed minimum of 30 hours per week.
Requires travel to multiple branch locations as needed and flexibility to work varying hours per day based on business needs.

Responsibilities

Open new accounts, explaining various deposit accounts and ownership options and gather needed information from the customer to complete the transaction.
Prepare all documents and paperwork to assist customer with signing necessary new account documents and properly posting the initial deposit.
Assist the teller line as needed.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and complete transactions.
Comply with all BSA requirements and complete appropriate documentation.
Actively cross-sell Bank services in a professional manner, explaining various types of accounts.
Suggest other services as are appropriate to meet the customer needs.
Answer questions and solve problems for customers and branch staff concerning all services provided by the Bank by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
Resolve customer complaints in a tactful, effective manner by taking ownership of the issue.
Perform consumer lending duties to include general lending conversations, taking consumer loan applications, completing loan application data entry, explaining loan decisions to customers, and having all necessary paperwork signed and processed.
Perform related duties as assigned.