Traveling Operations Property Specialist (Assistant Community Manager)

Asset Living•Phoenix, AZ

20d•$25 - $30

About The Position

The Traveling Operations Property Specialist is responsible for overseeing, under the supervision of the Regional Supervisor, the entire operations of a community. The Traveling Operations Property Specialist oversees all aspects of leasing and marketing at the property. The Traveling Operations Property Specialist works closely with the Community Manager and Regional Supervisor to set leasing goals and develop a strategic marketing plan for achieving budgeted occupancy. The traveling Operations Property Specialist is responsible for effectively leading the leasing team and accomplishing effective leasing, marketing, and positive resident relations. As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Requirements

High School Diploma or equivalent; bachelor’s degree preferred or one year of experience in the student housing industry
Ability to understand and perform all on-site software functions; basic computer skills required
Must have basic knowledge of Fair Housing Laws and OSHA requirements

Responsibilities

Strategic Leasing Management
Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date
Audit all lease files to ensure adherence to policies and procedures
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Effectively show, lease, and move in prospective residents
Develop new relationships and strengthen existing relationships with business contacts and vendors
Identify potential Company customers utilizing market and demographic data as well as industry knowledge
Mentor community team members on leasing and marketing skills and concepts
Model effective leasing and customer service techniques and communicate expectations to site team members
Maintain a solid awareness of company and regional performance and make decisions that will have a positive effect on performance
Keep abreast of relevant industry topics to incorporate them into planning and decision-making
Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market
Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives
Seek out and utilize available internal and external resources to meet goals and objectives
Regularly monitor resident satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys
Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions
Develop marketing communication materials targeting Company market niches
Monitor and implement all social media and online presence, including all campaigns being used
Marketing Management
Assist in developing an annual marketing plan and marketing budget
Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
Monitor leasing/renewal progress, focusing on areas needing additional support
Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
Personnel Management
Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance and consistency with Company policies and procedures
Administrative Management
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
Assist with supervision of all business functions related to operations
Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)