Traveling Network Installation Technician

Reynolds & Reynolds • Houston, TX

114d

About The Position

As a Network Installation Technician (Project Implementer), you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As a Project Implementer, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Requirements

• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Must be able to lift at least 50 pounds on a consistent basis.
• Must have at least 2-3 years direct experience in a similar Project role.
• One-year certificate from a college or technical school is preferred.
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations.
• Strong sense of Firewall Configurations, Cisco, and Networking.
• Accustomed to Imaging and VMware Virtualization.
• Knowledgeable on Cabling and Telco Circuits.
• Educated on VoIP, VLANs, DNS, BSOD, and GPO's.
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD.
• Ability to travel to project sites on a regular basis, up to 50% overnight travel.
• Experience updating project and technical documentation.
• Must be able to attend a paid training class in Texas.

Nice To Haves

• Excellent interpersonal skills.
• Reacts well under pressure.
• Attention to detail, creating a high degree of quality over quantity.
• Demonstrates accuracy and thoroughness towards all projects.
• A great attitude and eye for keen documentation.
• A deadline-driven mindset with multi-tasking expertise.
• Ability to use innovation and creativity in problem solving scenarios.
• Ability to work effectively in a team environment.
• Ability to independently organize and prioritize work.

Responsibilities

• Complete onboarding tasks as assigned by the Project Manager and Technical Project Manager.
• Travel to new client onboardings to perform network documentation, toolset deployment and network assessments.
• Install Firewalls, Switches, Access Points and Phone systems as part of project deployment.
• Document all network and client changes that occur during new hardware deployment.
• Ensure highest level of availability for network resources and maximize uptime throughout the project lifecycle.
• Communicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client.
• Assist with local/regional IT tasks for Reynolds and Reynolds and KeyTrak when not travelling for projects.

Benefits

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Company vehicle for work purposes.
• Paid holidays, vacation and sick days.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree