Traveling Field Service Technician II
About The Position
About the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products. Join our team as a Traveling Field Service Technician! This is a predominantly field-based role requiring 75-80% travel. Most installs will last 5-8 days, including a weekend. This position is ideal for technicians who enjoy working independently and being on the road. Your Impact We're actively seeking an individual to: - Work with cutting-edge Canon equipment and technologies. - Build strong relationships with customers through direct on-site service. - Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment. - Travel extensively within the US to install the Canon Ink Jet Product - Diagnose mechanical, software, network, and system issues using established procedures. - Deliver high-quality, professional on-site service to meet or exceed customer expectations. - Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property. - Assist with escalated technical or customer service issues and guide less experienced technicians. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We're looking for a dedicated individual with: - High School Diploma, GED, or equivalent + 1-2 years of technical or field service experience. - Basic understanding of internet/network environments. - A strong mechanical aptitude - Ability to complete the 20-day PDIF training. - Willingness and ability to travel extensively (75- 80%), including overnight stays typically lasting up to a duration of 2 weeks. - Valid driver's license and acceptable driving record. - Ability to lift 50 lbs and stay active for most of the workday. - Comfortable with shift work, installs will involve Overtime and weekend work. - Travel Note - This role is predominantly field-based and designed for technicians who enjoy being on the road most of the time. It is not intended to be a service position in local city.
Requirements
- High School Diploma, GED, or equivalent + 1-2 years of technical or field service experience.
- Basic understanding of internet/network environments.
- A strong mechanical aptitude
- Ability to complete the 20-day PDIF training.
- Willingness and ability to travel extensively (75- 80%), including overnight stays typically lasting up to a duration of 2 weeks.
- Valid driver's license and acceptable driving record.
- Ability to lift 50 lbs and stay active for most of the workday.
- Comfortable with shift work, installs will involve Overtime and weekend work.
Responsibilities
- Work with cutting-edge Canon equipment and technologies.
- Build strong relationships with customers through direct on-site service.
- Receive ongoing training and opportunities for career growth in a supportive, team-oriented environment.
- Travel extensively within the US to install the Canon Ink Jet Product
- Diagnose mechanical, software, network, and system issues using established procedures.
- Deliver high-quality, professional on-site service to meet or exceed customer expectations.
- Complete Field Service Reports, Expense Reports, and maintain all assigned Canon property.
- Assist with escalated technical or customer service issues and guide less experienced technicians.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can't get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
