Traveling Field Service Engineer (Seattle, WA or Portland, OR)

CAIRE

120d

About The Position

The Field Service Representative (FSR) provides technical support and service for all MedGraphics' Systems, including new products and product revisions. Responsibilities include on-site remedial service, preventative maintenance, product installation, recertification, and upgrades. The FSR assists customers and biomedical engineers needing technical assistance, aiming to meet standards set by the Field Service Manager to improve customer satisfaction and reduce warranty expenses. The role also involves advising design engineering to produce serviceable and maintainable products consistent with corporate objectives.

Requirements

• BSEE or Bio-med degree or minimum 2-year degree in electronics or related field with a minimum of 2 years field service experience servicing medical equipment.
• Excellent communication skills.
• Ability to interact positively under all situations.
• Troubleshooting and problem-solving abilities.
• High computer efficiency.
• Must be located in the Seattle, Washington or Portland, OR areas.

Nice To Haves

• 3–4 years of experience in the industry.
• 3–4 years of related work experience.
• Associate degree in Electronics Technology or formal training in Biomedical Engineering.

Responsibilities

• Interface with Field Service Support Team and Field Service Manager to provide prompt, courteous, and effective service support to MGC Diagnostics customer base.
• Complete documentation of service calls and transfer reports to MGC Diagnostics Field Service Support Center.
• Relay updates regarding customer database changes regarding equipment, operators, location, or accounting information.
• Interface with Field Service Support Team, Product Managers, Quality Assurance, and Technical Support to ensure documentation and serviceability requirements are met for new products and revisions.
• Control service inventories assigned and ensure all equipment sent to customers is returned.
• Provide service and sales management with timely written reports on recommendations, progress, and concerns.
• Complete all assigned open cases in CRM in a timely fashion and finish expense reports quickly and efficiently.
• Monitor personal expenses to maintain high efficiency and low cost as daily goals.
• Communicate effectively with service team and dispatch to ensure an effective travel schedule and customer satisfaction.
• Correct system issues and install the basic system setup for customers onsite.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Maintain regular attendance as an essential job function.
• Accept all other responsibilities as assigned.
• Follow all company policies and procedures relating to confidential proprietary information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees