Traveling Director of Quality Assurance & Client Satisfaction

AmeriTech Contracting LLC • Berlin, CT

8d

About The Position

AmeriTech Contracting LLC is a fast-moving, quality-driven general construction firm delivering work across federal and commercial clients. We win by executing clean, safe, consistent projects—and by taking care of customers at the front line. Role Summary The Director of Quality Assurance & Customer Satisfaction is the owner of field craftsmanship, warranty performance, and the customer experience at the jobsite level. This leader will manage our Field Supervisors, set and enforce workmanship standards, drive punch-list and closeout excellence, and ensure warranty items are handled quickly, professionally, and permanently. NOTE – This position requires frequent travel to our jobsites on the fly when needed and also for consistent spot checks

Requirements

• 5+ years in construction field leadership, quality control, or superintendent/supervisor management (GC environment preferred)
• Strong understanding of workmanship standards across common trades (carpentry, finishes, roofing, MEP coordination, etc.)
• Proven ability to lead and develop field leaders and manage subcontractor performance
• Experience managing punch lists, closeouts, and warranty programs
• High accountability, strong communication, and a calm, professional customer presence
• Proficient with field documentation (photos, reports, checklists); comfortable adopting tech/tools

Responsibilities

• Field Supervisor Leadership
• Lead, coach, and hold accountable the Field Supervisor team across active projects
• Standardize field expectations: daily reports, QC checklists, punch walks, and closeout readiness
• Conduct routine site visits and quality audits to ensure consistent execution
• Craftsmanship & Quality Standards
• Build and enforce AmeriTech’s workmanship standards (by trade, scope, and client requirements)
• Identify quality risks early and implement corrective actions before they become rework
• Drive a “do it right the first time” culture with subs and internal teams
• Warranty Management
• Own the warranty process end-to-end: intake, triage, scheduling, execution, documentation, and closeout
• Coordinate internal teams and subcontractors to resolve issues fast and professionally
• Track warranty trends and eliminate repeat issues through root-cause analysis
• Front-Line Customer Service
• Set the standard for how we communicate with customers on-site—professional, responsive, solutions-first
• Manage escalations and ensure clients feel heard, respected, and taken care of
• Improve customer handoffs at turnover and ensure clean, confident closeouts
• Systems, Reporting, and Continuous Improvement
• Develop QC workflows, inspection checklists, and performance metrics (rework rate, punch aging, warranty cycle time)
• Provide weekly reporting to leadership on quality performance, risks, and corrective actions
• Train teams and subcontractors on standards, expectations, and best practices

Benefits

• 401(k) with company matching
• Health, Dental, and Vision insurance
• Life insurance
• Paid time off (PTO)
• Retirement plan
• Opportunities for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed