Traveling Banking Specialist - South County
About The Position
Come be part of an innovative and exciting team focused on helping people connect with solutions offered at First Bank. We are looking for individuals that enjoys using technology to share information to help clients save time, save money, and explore new ways to conduct day-to-day banking. This role will support branches regionally, based on staff required daily to drive efficient branch operations. The Traveling Banking Specialist role will focus on facilitating client support and ongoing utilization of our banking technology and client interaction within First Bank. If you enjoy: helping people and providing exceptional service technology and have a knack for systems working in varied locations This exciting new role is probably for you.
Requirements
- High School diploma or equivalent.
- Minimum of 1 year in customer service; or equivalent experience.
- Possess a strong orientation towards servicing customers.
- Have access to a reliable means of moving between branch locations as required and can arrive when scheduled.
- Ability to communicate effectively to various audiences
Nice To Haves
- Multi-lingual, a plus
- U.S. Military Veterans are encouraged to apply
Responsibilities
- Provide Lobby Leadership and -choreograph- the interaction of the users.
- Engage clients as they enter the branch and learn about the purpose of their visit
- Personalize the experience by introducing the technology to first-time Interactive ATM (commonly known as ITMs) users
- Educate and introduce other digital solutions such as online banking
- Instruct the user on how to initiate an Interactive Teller session
- Educate users on the benefits of the new technology
- Discuss capabilities and benefits of ITM/Virtual Banking
- Answer questions about technology, services and branch transformation
- Mobile banking and online account opening
- Effectively address concerns to move past client objections
- Communicate feedback and issues to improve client experience
- This role may involve working from multiple retail branch locations on a rotation or in sequence based on technology rollout and schedules
- Role may involve interacting with clients in drive-up locations (where applicable)
- Provide support and staffing assistance in the Midwest-Metro Region
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
