Travel Youth Care Worker (ICE Transport)

MVM, Inc.•San Antonio, TX

49d

About The Position

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides secure and efficient transport in a humane manner to Unaccompanied Children (UC) and/or families, while accompanying them on domestic and/or international flights and/or via ground transportation to facilities all over the country. During these trips, CFPCS/TS uses their language skills to communicate in a way that is culturally sensitive, while fostering a safe and comfortable environment. The CFPCS/TS follows and complies with Standard Operating Procedures in accordance with contract requirements; secures UC and/or families’ personal property, to include any medication during transportation. The CFPCS/TS is responsible for providing an orientation to the UC and/or families, maintains constant line of sight and sound, and sets behavioral expectations. The CFPCS/TS reports on trip progress and enters each milestones at the beginning of each trip, during the trip and at the end of each trip and elevates concerns to appropriate parties.

Requirements

Associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).
Have at least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
Must be bilingual; must be able to speak, read and write in English, read, and speak Spanish.
Excellent communication skills, both verbal and written, and interpersonal skills to effectively interact with employees and with clients.
Ability to take technical direction and feedback from various sources.
Demonstrate experience applicable to the goals and objectives of the program sufficient to communicate with other staff, and appropriate for a similar program environment.
Committed to providing outstanding customer service and representation of MVM in a professional manner.
Ability to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
Ability to obtain and maintain a DOT Medical Exam Certification.
Must be able to drive a 15-passenger van (commercial motor vehicle).
Work a flexible schedule, including nights, weekends, holidays, graveyard shifts and multiple shifts to support a 24/7 operation.
Available to travel frequently (domestic flights and via ground transportation, and international travel).
Demonstrated computer skills including Microsoft Office Suite (Word and Excel).
Possess a valid and current driver’s license with safe driving record.
Must meet insurance requirements for company owned vehicles and/or rentals.
Experience using tablets and smart phone technology.
Ability to deliver the highest quality of work under extreme pressure.
Problem-solving skills.
Must live within 50 mile radius of the site location.
Must show proof of US passport book or be in the process of obtaining one.
Must be at least 21 years of age.

Nice To Haves

Inventory and surveillance software experience preferred.

Responsibilities

Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and federal government customer’s established policies and Standard Operating Procedures.
Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
Reviews all documentation to ensure it contains all information needed for travel.
Completes, verifies, and provides required documentation to appropriate parties.
Must be able to address and de-escalate, in both controlled and uncontrolled situations, with uncooperative individuals and reports issues to management immediately.
Provides approved clothing and hygiene supplies, if required, meals, snacks, and drinks for the minors and/or families for the duration of the transport as required per contract requirements.
Completes applicable inspections, to include vehicle safety and security inspections following Standard Operating Procedures.
Conducts vehicles inspections, to include Department of Transportation (DOT) inspections, depending on the program.
Ensures the safety of all passengers during transport and is responsible for ensuring that all occupants have their own seat and are secured with a seat belt in the vehicle.
Ensures that a car seat and/or booster seat are properly installed prior to a minor entering the vehicle.
Must maintain “line of sight and sound” supervision of each minor and/or families during transport.
Logs transportation details in MVM’s proprietary system, such as medication, meals, communication, delays, etc. in milestones at the beginning, during and end of transport.
Reports into the Command Center and/or Shared Services and Site at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
Records medication for minors in milestones, if applicable, to include the type of medication, the number of times the medication is administered throughout the transport and any irregularities.
Must report all emergency situations following company’s SOP and processes.
Performs visual verification of minors and/or families and matches them to documents provided to confirm identity of traveling minors and/or families.
Maintains close communication with Command Center and/or Shared Services, and Site leadership during travel and elevates all concerns to site leadership.
Must perform duties which can include the use of force and restraints following company SOPs and guidelines, depending on the program.