Travel Technician

T-Rex Solutions • Columbia, MD

6d • $60,000 - $80,000

About The Position

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Travel Technicians to join our dynamic team in the Columbia, MD area.
Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? T-Rex is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within the 5 to 50 mile radius of main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

Requirements

• High school diploma or GED required.
• Minimum of 4 years of relevant IT experience.
• Must possess 8570 Certification; Security+ certification is highly preferred.
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
• Must be able to drive a company vehicle as part of job responsibilities.
• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade.
• Active TS/SCI w/ FSP

Responsibilities

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Benefits

• PTO available to use immediately upon joining (prorated based on start date)
• paid parental leave
• individual and family health, vision, and dental benefits
• annual budget for training, professional development and tuition reimbursement
• a 401(k) plan with company match fully vested after 60 days of employment among other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED