JR15174 Travel Tech Support Analyst

AAA-The Auto Club Group

6d•$25•Remote

About The Position

This temporary position provides first-level liaison assistance between travel users and system technicians and/or other business areas. Serves as a team member on projects to include formulating, coordinating, controlling, monitoring, and reporting on project development efforts. Systems & Application Management Identifies field automation processing and operational requirements for intranet/internet applications Documents, enhances, updates, and audits department and field automated systems as required Modifies systems in response to department needs Audits output to ensure integrity and accuracy of data Technical Analysis & Problem Resolution Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and problem resolution Assists with problem resolution and supports ongoing system utilization Training & User Support Assists in training field travel users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals Conducts presentations as needed Assists in coordinating the development and distribution of user training materials for internally developed travel systems and applications Technology Deployment & Implementation Assists with deployment of technology (application software, hardware, etc.) in field locations and administration Provides support for installation of PC hardware and application software in field or administrative locations Operational & Field Support Provides support at field locations or via phone as required

Requirements

High school diploma or equivalent
Use of APOLLO and/or other travel reservation systems
Experience analyzing information and data flows within automated systems
Experience working effectively in a team environment
Experience analyzing and resolving operational or technical problems
Experience identifying and presenting process improvement opportunities
Experience formatting data for reports and presentations
Experience managing multiple priorities and meeting deadlines under pressure
Knowledge of automation opportunities and process optimization concepts
Ability to research alternatives and recommend solutions
Ability to assist with implementation of field automation tools
Ability to support user training for automation tools and systems
Ability to quickly learn new software applications and systems
Strong verbal and written communication skills
Organizational and planning skills
Proficiency in Microsoft Office applications (Word, Excel, Access, etc.)
Ability to communicate effectively with internal teams and the public
Ability to work independently and collaboratively
Ability to travel as needed
Ability to work weekends or extended hours when required

Nice To Haves

Bachelor’s degree in Computer Science, Business Administration, or related field.
Salesforce experience (Preferred)
AXIS travel products knowledge (Preferred)
GDS system experience (Preferred)

Responsibilities

Identifies field automation processing and operational requirements for intranet/internet applications
Documents, enhances, updates, and audits department and field automated systems as required
Modifies systems in response to department needs
Audits output to ensure integrity and accuracy of data
Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and problem resolution
Assists with problem resolution and supports ongoing system utilization
Assists in training field travel users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals
Conducts presentations as needed
Assists in coordinating the development and distribution of user training materials for internally developed travel systems and applications
Assists with deployment of technology (application software, hardware, etc.) in field locations and administration
Provides support for installation of PC hardware and application software in field or administrative locations
Provides support at field locations or via phone as required