Full Time Travel Team Teller - (Southside Region)

Towne Family of Companies•Suffolk, VA

About The Position

TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations. Primary Purpose: TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among our family of members. We are seeking a Travel Team Member Service Representative that will travel to various TowneBank offices to fill in for vacancies as needed to welcome members to TowneBank and accurately handles requested transactions in a timely manner, performs a variety of teller, settlement and operational functions in order to keep the teller line running smoothly. As a Member Service Representative, you may look forward to: Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts Verifying checks and cash and examining documents for essential elements. Reviewing & providing system overrides on other tellers’ transactions, when needed. Following the Bank’s security guidelines on a daily basis Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements Reviewing member accounts in order to make appropriate decisions regarding the requested transaction Accurately keeping cash drawer in balance on a daily basis Promoting TowneBank and its products and services Providing exquisite service to members in person, on the phone or by email Displaying a professional appearance and behavior Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc. Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Requirements

At least one year of bank teller experience with a single employer.
Proven ability to give our members excellent service in person, on the phone, and by email
At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
Flexibility to learn and grow as new systems or processes emerge
Ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Ability to work as an integral and reliable team player
Ability to be punctual and dependable, keeping unplanned absences to a minimum
Ability to listen well and resolve member issues in a positive manner
Able to multi-task on a daily basis
Able to learn new product information and promote benefits to members
Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time.
Not be substantially exposed to adverse environmental conditions

Responsibilities

Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts
Verifying checks and cash and examining documents for essential elements.
Reviewing & providing system overrides on other tellers’ transactions, when needed.
Following the Bank’s security guidelines on a daily basis
Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
Accurately keeping cash drawer in balance on a daily basis
Promoting TowneBank and its products and services
Providing exquisite service to members in person, on the phone or by email
Displaying a professional appearance and behavior
Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)