Travel Specialist

Vegas.com•Las Vegas, NV

2d•Hybrid

About The Position

The Travel Specialist is responsible for managing reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows, while ensuring guest satisfaction and company profitability. Additionally, to respond to guest questions and make necessary adjustments to their accounts to ensure customer satisfaction and to perpetuate a positive image of VEGAS.com or contracted companies. How your role contributes to the success of Vegas.com: Provide professional and quality service to all clients. Participate in product and service promotions and works to promote these specials in discussions with clients. Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes. Assess customer needs and make recommendations based on those needs by offering suitable products and services. Develop and maintain an advanced knowledge of the product & service offerings Upsell customers with add-on services and products. Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling. Maintain guest loyalty while acting in the best interest of the company Meet sales performance evaluation expectations. Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence. Advise clients pricing, applicable fare rules, and any travel restrictions. Recap and document itineraries and continuously look for ways to help improve our processes and customer experience

Requirements

1+ years prior sales and travel/call center experience in metrics driven environment
Must complete the company-provided Contact Center Agent course.
Strong customer service skills.
Desire to learn and develop skills, and go above and beyond to support customer inquiries
Must be detail-oriented and result oriented
Willingness to work a flexible schedule

Nice To Haves

Experience using a Computer Reservation System is preferred.

Responsibilities

Managing reservations for all VEGAS.com and contracted companies’ products including airline tickets, hotels, tours, and shows, while ensuring guest satisfaction and company profitability.
Respond to guest questions and make necessary adjustments to their accounts to ensure customer satisfaction and to perpetuate a positive image of VEGAS.com or contracted companies.
Provide professional and quality service to all clients.
Participate in product and service promotions and works to promote these specials in discussions with clients.
Answer and sell on inbound calls or other forms of customer communication including email, webchats, or faxes.
Assess customer needs and make recommendations based on those needs by offering suitable products and services.
Develop and maintain an advanced knowledge of the product & service offerings
Upsell customers with add-on services and products.
Contact customers to clarify requests, ensure all necessary information is included, and route requests to the appropriate department for handling.
Maintain guest loyalty while acting in the best interest of the company
Meet sales performance evaluation expectations.
Meet individual goals and contribute to departmental goals for quality, productivity, and schedule adherence.
Advise clients pricing, applicable fare rules, and any travel restrictions.
Recap and document itineraries and continuously look for ways to help improve our processes and customer experience