Travel Specialist II (2nd Shift - Remote)

Arthrex

1d•Remote

About The Position

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Travel Specialist II who will be responsible for the successful execution of the planning, scheduling, and coordinating of airline, hotel, car rental, and other reservations for corporate travelers. Utilizing Sabre GDS (reservations system) and Concur expense. Working in a team environment while supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility as demand for services increases. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™. Hours of Operation: Onsite training in the first 90 days. Hours: 8:00 am - 5:00 pm. After 90 days position will shift to be fully remote. Hours: 12:00 pm to 9:00 pm EST. Wednesdays will be onsite

Requirements

3 Years of Experience required.
Bachelors degree (or equivalent experience) preferred.
Sabre or GDS experience
Able to book air, car, hotel and international travel in GDS Sabre
Strong customer service and organizational skills
Have high accuracy and attention to detail
Ability to multitask and work in a constantly changing, fast-paced environment
Written and verbal communication skills
Familiar with Concur or another OBT
Experience in Corporate Travel
Knowledge of all MS Office Suite
Professional level of confirming complicated itineraries
Experience with complex international fares and complex exchanges

Nice To Haves

Spanish speaking a plus.

Responsibilities

Responsible for the accurate completion of travel arrangements (car, hotel, air, rail) within Arthrex policy, as well as Advamed guidelines.
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience.
Accurately follows and applies client travel policy based on travel type.
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Responds to requests (phone, email, chat) promptly, completely, and professionally.
Strong working knowledge and understanding of international pricing rules and procedures.
Interacts with traveler, travel arranger, and travel manager and provides 1st level of support for customer service and technical issues.
Utilize preferred vendors to maximize savings and ensures compliance with the travel policy.
Resolve travel inquiries, customer problems and complaints.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, such as Excel spreadsheets, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Assist new and existing Agencies, for the creation and support of travel profiles within Concur.
Handle reservations for Interview Candidates, Agency Representatives, Doctors and Employees.
Assist in the review and reconciliation of travel account.
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
Willing and available to work extended hours, and weekends as needed.