Travel Sales Specialist

Classic Vacations, Llc•Carson City, NV

1d•Remote

About The Position

Classic Vacations is seeking a Travel Sales Specialist to join our team. In this role, you will serve as a trusted partner to Travel Advisors, guiding them through the booking process, providing expert recommendations, and ensuring every trip is flawlessly executed. From individual travelers to small groups, you’ll leverage your destination knowledge, sales acumen, and customer-first mindset to deliver memorable travel experiences. This role is ideal for someone who thrives in a fast-paced environment, loves problem-solving, and wants to contribute to the Classic Vacations promise of exceptional service. The Travel Sales Specialist plays a vital role in upholding this standard by ensuring Travel Advisors and their clients receive world-class support at every stage of the journey. By converting inquiries into bookings, promoting the full range of Classic’s services, and providing personalized expertise, you directly impact both the company’s growth and our clients’ satisfaction. Your work not only helps travelers enjoy seamless and memorable vacations but also strengthens Classic’s relationships with valued Travel Advisors, reinforcing our standing as the premier partner in luxury travel.

Requirements

Proven sales and negotiation experience, with a track record of meeting or exceeding sales targets.
Demonstrated success in converting an average of 10% of calls to paid bookings per pay period (may vary by period).
Ability to consistently handle an average of 2.0 calls per hour each pay period.
Experience working in a structured, fast-paced call center environment.
Strong knowledge of travel destinations, airlines, hotels, and travel products.
Excellent verbal and written communication skills, with strong active listening abilities.
Proficiency with Microsoft Office applications and familiarity with travel booking systems or software.
Attention to detail to ensure all travel arrangements are accurate and well-organized.
Problem-solving skills with the ability to manage unexpected challenges and resolve issues effectively.
A customer-centric mindset with a focus on delivering exceptional service.
Flexibility and adaptability, including the willingness to work evenings, weekends, and varied schedules.
Motivated, team-oriented approach with the ability to collaborate across departments and with external partners.

Nice To Haves

A degree in tourism, hospitality, or a related field is a plus.

Responsibilities

Provide exceptional customer service by understanding and addressing travelers’ needs, preferences, and budgets.
Act as the primary point of contact for Travel Advisors, assisting with planning, recommendations, and bookings.
Maintain communication with clients and Advisors to gather feedback, build trust, and strengthen long-term relationships.
Stay current on travel trends, destinations, cultural insights, and activities to provide personalized recommendations.
Maintain strong knowledge of Classic’s offerings, including travel packages, flights, accommodations, insurance, and activities.
Create customized travel itineraries tailored to client interests and budgets.
Create, modify, and cancel pre-travel reservations across flights, accommodations, and tours.
Ensure accuracy of all bookings and proactively manage changes, cancellations, and special requests.
Help clients identify travel options that align with budget expectations.
Promote and upsell additional services such as travel insurance, upgrades, tours, and excursions.
Convert inquiries into bookings while consistently meeting or exceeding call and conversion goals.
Troubleshoot issues that arise before or during travel and provide timely, creative solutions.
Safeguard the client experience by resolving challenges quickly and professionally.
Cultivate and nurture strong relationships with key clients, partners, and stakeholders.
Proactively engage with existing accounts to understand evolving needs, preferences, and challenges.
Monitor industry trends, competitor activities, and emerging market opportunities.
Leverage insights to refine Classic’s offerings and better meet client expectation.
Consistently meet and exceed sales and call performance targets, contributing directly to company growth.
Accept and handle an average of 2.0 calls per hour, with a goal of converting 10% of calls to paid bookings each pay period.
Use Classic’s PLEX system to manage client bookings with accuracy.
Demonstrate advanced computer skills with tools such as PowerPoint, Executer, Word, Excel, and Outlook.