Academy Bus-posted about 1 year ago
$45,000 - $45,000/Yr
Full-time • Entry Level
Hoboken, NJ
Transit and Ground Passenger Transportation

The Travel Reservation Agent at Academy Bus is responsible for providing exceptional customer service and reservation support to the Sales Manager. This role requires handling customer inquiries, processing reservations, and maintaining accurate records, all while working in a team-oriented environment at the corporate office in Hoboken, NJ.

  • Answer incoming calls and assist customers with their charter bus reservation
  • Provide information about our services and fleet
  • Process reservations accurately and efficiently
  • Handle cancellations and modifications to existing reservations
  • Maintain accurate records of reservations and customer information
  • Respond to customer inquiries in a timely and professional manner
  • Keep the lines of communication open between our sales managers and customers
  • 2 years of applicable experience in travel related reservations or customer service role
  • Experience working in Outlook, Word, Excel and Powerpoint
  • Dependable self-starter that takes initiative and accountability
  • Solid customer service experience
  • Effective communicator, written and verbal, by phone and email
  • Uses active listening techniques, and clear speaking manner with customers
  • Establishes and maintains effective working relationships with leadership, colleagues and customers
  • Works well in a team oriented environment
  • Organized, detail oriented, planner, and multi-tasker
  • Superb time management skills
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401K plan
  • Paid time off
  • Holiday pay
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service