FCM - Travel Program Administrator - NYC, NY

FLIGHT CENTRE TRAVEL GROUP LIMITED•New York, NY

29d•$70,000 - $80,000•Onsite

About The Position

FCM Consulting provides corporate travel management support through its OTR (Outsourced Travel Resources) offering. This OTR Program Administrator will be the primary support for an FCM Consulting OTR client, supporting the travel manager and/or FCMC Program Lead. The Program Admin will primarily handle tactical tasks and work closely with the client/Program Lead and FCM Account Management to execute. This position will perform a variety of functions related to the client's regional or global travel portfolio. Dependent on the scope of work defined in the client contract, this may involve significant traveler/EA interaction, reporting, issue tracking, OBT ticket administration, and more. This position will have a thorough understanding of the corporate travel industry and may conduct training as necessary.

Requirements

3+ years corporate travel management or account management
Proven experience navigating large organizations and multi-layered structures
Experience with TMC and/or T&E reporting
Intermediate knowledge of Microsoft Office applications, with superior Excel skills
Excellent written, oral, and interpersonal communication skills
Project management skills to operate as an effective team player
Analytical in approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail
Self-starter; ability to excel in a dynamic and fast paced environment
Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization
Fluent in English, other languages a plus

Responsibilities

Traveler/EA Interface - handle day-to-day questions and comments from travelers and travel arrangers.
Build relationships with and participate in monthly/periodic meetings with EAs.
Maintain the "[email protected]" inbox by answering common questions and redirecting queries as appropriate.
Maintain issue log tracking supplier, TMC, and program-level complaints.
Engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service
Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental and ground transport.
Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare)
Schedule and attend preferred supplier QBRs.
Understand the client's Traveler Safety protocols
Identify current safety and security agreements.
Direct traveler/EA queries to appropriate risk management resources.
Contribute to client's internal communications via intranet, FCM Platform, OBT messaging.
Track KPIs as identified by travel manager
Compile and produce regular KPI and traveler feedback reports for travel manager.

Benefits

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.