Travel Operations Specialist (PPMI)
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About The Position
King County's Finance and Business Operations Division, Procurement & Payables section, is seeking a Travel Operations Specialist to support the King County's travel program. This is a customer-focused role that requires excellent customer service skills while ensuring compliance with travel policies and processes. The Travel Operations Specialist will assist King County employees with travel related inquiries, troubleshoot system errors, and provide clear guidance on policies and best practices to ensure a seamless travel experience. This role involves handling administrative and operational travel tasks, including processing travel requests and expense reports, managing the travel inbox, supporting audits as needed, and providing Concur system support. The Travel Operations Specialist will also serve as a Subject Matter Expert (SME) during monthly travel training sessions, update user guides, track operational metrics, and assist with various travel-related projects and initiatives as delegated by the Travel Services Program Manager. The ideal candidate is proactive, detail-oriented, analytical, and skilled at balancing customer support with policy enforcement, ensuring that employees receive responsive, knowledgeable, and policy-compliant travel assistance.
