Travel Fulfillment Support Advisor

TravelPerk•Chicago, IL

42d•$22 - $24

About The Position

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav is looking for motivated individuals to become part of our back-office, Travel Fulfillment Team. We are a high performing, fun and inclusive team that focuses on developing talent and working as a team to provide the best service. What you'll be doing: Travel Fulfillment Support Advisors are responsible for fulfilling travel requests for our travel clients in a professional and timely manner. A successful candidate will use communication skills and teamwork to deliver optimum and personal service to achieve high customer satisfaction. This position is heavily based around managing a variety of tasks, timelines, and juggling priorities.

Requirements

Current experience in a contact center environment (customer service and / or sales) for a minimum of 1 year
Strong communication skills (both oral and written) and can actively listen
Comfortable in a coaching environment that stresses skill development (empathy and performance)
Ability to sit and work at a computer for longer periods of time
PC proficiency with various Windows applications
Understands the continual changing nature of a contact center
The ability to work well with minimal supervision in a high-volume environment
Ability to work well independently and as part of a team
Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
Outstanding interpersonal, multi-tasking, and analytical skills
Excellent verbal communication and listening skills
Successful experience in achieving specific performance goals and objectives
Have an excellent work record and are eligible for rehire with previous employers

Responsibilities

Learn how to fulfill air, car, and hotel requests through AmTrav's proprietary booking system, ATOM
Communicate with vendors via phone and email to fulfill client requests
Follow up on problem bookings
Follow procedures, guidelines, and policies
Document and update important customer information for future reference
Have a good understanding of the entire airline/hotel/car industry in order to complete requests from customers
Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners
Work on special projects
Provide creative ideas to improve performance and morale

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