Travel Field Services Supervisor Install - Indirect

Builders FirstSource•Nashville, TN

21d

About The Position

PURPOSE Supervises field services personnel in addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides work direction and supervision to Field Service Representatives. Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members. May provide input on the performance of assigned employees to management. Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the management on findings. Recommends replacement or repair of defective components in a typical situation; assists field services personnel with resolving more complex issues. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence. Provided on-the-job training to field services team members. Plans and paces own work efficiently and oversees the work of the Field Service team in order to meet daily, weekly, project, or team related productivity goals. On occasion, may perform same work duties as a Field Service Representative. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned.

Requirements

High school diploma or General Education Degree (GED) required and five (5) years installation or related experience, or equivalent combination of education and experience.
Requires knowledge gained through completion of Truss Technician Training Levels I and II certification.
Valid driver’s license
Knowledge of company products, production processes and quality standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Ability to supervise and achieve work productivity through others
Strong communications and interpersonal skills
Knowledge of business mathematics

Responsibilities

Provides work direction and supervision to Field Service Representatives.
Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members.
May provide input on the performance of assigned employees to management.
Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the management on findings.
Recommends replacement or repair of defective components in a typical situation; assists field services personnel with resolving more complex issues.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
Provided on-the-job training to field services team members.
Plans and paces own work efficiently and oversees the work of the Field Service team in order to meet daily, weekly, project, or team related productivity goals.
On occasion, may perform same work duties as a Field Service Representative.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.