Travel Customer Service Representative

International SOS

1d • $20 - $22 • Remote

About The Position

Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.

Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.

We are seeking highly skilled Travel Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.

In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.

You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

The goal of this role is to provide a professional, seamless customer experience with every interaction.

Requirements

• A passion for helping customers and solving problems
• Strong communication and interpersonal skills
• The ability to multitask across multiple systems and requests
• Attention to detail and strong time management
• Comfort working in a fast-paced, performance-driven environment
• Minimum 2 years of inbound, interactive customer service experience
• Call center or high-volume service experience preferred
• Must located in Ontario, Canada
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Have a private work-from-home environment with reliable hardwired internet
• Ability to pass required background screening

Nice To Haves

• Hospitality, travel, or loyalty program experience is highly valued
• Personal global travel experience is an asset
• Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
• Investigative mindset with a passion for creating extraordinary experiences

Responsibilities

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases within company systems
• Collaborate with internal teams to ensure smooth service delivery
• Maintain quality standards while meeting service and performance metrics

Benefits

• Competitive hourly rate + performance-based incentives
• Full-time (40 hours/week), Fixed Schedules
• Paid training
• RRSP Match
• Medical, Dental & Vision benefits
• Paid time off
• Remote Work from home opportunity
• No sales required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees