Travel & Credit Cards Specialist

Miami University Alumni Association

22d•$45,000 - $64,500

About The Position

The Travel and Credit Card Specialist is responsible for overseeing, analyzing and continuous improvement of Travel related operations and Credit Cards program of the University. This is advanced specialized work in coordinating, implementing and administering certain aspects of the University Procurement Card (P-Card) program and Travel related operations. Independent judgment is exercised within general guidelines and established policiesof the Controller’s Office and the Finance and Business Services division.

Requirements

Bachelor Degree with 2+ years of experience OR Associates Degree with 4+ years of experience OR 5+ years of experience
Strong analytical and problem-solving skills required
Ability to interpret and enforce policies and procedures required
Proven experience in identifying and quantifying complex problems and providing creative resolutions
Excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused, and concise manner
Strong customer service and support skills, ability to work collaboratively in a dynamic environment
Proficiency in MS Office products

Nice To Haves

Direct experience with Accounts Payable or Customer Support operations in a financial setting.
Knowledge of public sector financial practices and procedures, especially in a university setting.

Responsibilities

Acts as a functional expert for the Credit Cards program and Travel expenses processing ensuring all related processes run accurately, recorded timely and in compliance with policies and regulation.
Acts as the first point of escalation for issues or questions from our internal and external customers including employees of Accounts Payables and University Departments.
Reviews and updates PCards and Travel expenses related policies and procedures and recommends changes based upon changes to applicable laws, technology (upgraded functionality or implementing previously unused functionality), and use of LEAN principles to reduce waste.
Facilitates communication across supported business units to build relationships and ensures that business needs and goals are met.
Provides superior customer service to the University community in resolving Pcard and Travel expense reports issues.
Leads continuous improvement initiatives, aiming to deliver efficiencies in operations.
Leads standardization and documentation efforts across supported processes.
Research system and processes issues, collaborate with other departments as needed to identify cause of the issues or errors.
Ensures that internal controls related to Credit Cards transactions and Travel related expenses are executed/ improved to support best internal control practices.
Provides training to new and existing employees.