Travel Consultant (Hollister Location)

Bass Pro Shops

38d•Onsite

About The Position

Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Minimum typing skill of 45 wpm
Minimum one to three months related experience and/or training; or equivalent combination of education and experience
Ability to listen attentively, speak clearly, and write effectively to understand client needs and provide detailed information
Building rapport, managing client relationships, and ensuring customer satisfaction
Juggling multiple bookings, itineraries, and tasks while managing time efficiently and in an organized manner
Ensuring accuracy in all travel arrangements and documents
Handling unexpected issues like flight cancellations or changes in plans
Recommending and upselling services, meeting sales targets, and convincing clients to book
Competence in using a variety of software, including booking systems and customer management tools
Adjusting to changes in client needs or travel plans and staying updated with industry changes.
Paying close attention to what clients are saying to understand their needs accurately
Influencing clients to choose specific travel options and services
Making sound judgments that are in the best interest of the customer
The ability to manage one's workload and responsibilities effectively

Responsibilities

Provide outstanding, personalized guest service while answering all phone calls within three rings.
Communicate with the guests in a professional manner via phone
Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell
Process all reservations, changes and cancellations coming over the resort's switchboard or via email.
Remain in constant awareness of all resort package plans, paying close attention to changes and updates
Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed
Maintain a thorough knowledge of all room types, rates, packages, and booking procedures.
Work within established guidelines, striving to maximize both occupancy and revenue
Will perform other duties as required

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!