Travel Consultant (ATPI/Direct Travel) - Energy Sector - Remote

Direct Travel

1d • Remote

About The Position

The Travel Consultant will be delivering courteous and consultative travel
arrangements.  Demonstrate expertise in routing, faring and travel logistics for
domestic and international reservations including air, car, hotel, and rail. 
Both company policies and standards apply as well as adheres to client travel
policy and booking requirements.  Properly documents reservations according to
standards and takes steps to provide lowest, logical fare options. Exhibits
experience through consultative approach with customers and problem-solving
skills.  Mentors less experienced than team members and new employees. Assist
with multiple accounts for Corporate, Marine and Energy and Offshore clients
when needed.

This role also requires some hours of after-hours coverage during weekdays as
well as scheduled weekend shifts. The consultant must be able to support urgent
and time‑sensitive travel needs, handle emergency situations, and manage
multiple clients simultaneously, including Corporate, Marine, Energy, and
Offshore travelers. Flexibility and the ability to make quick decisions under
pressure are essential.

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

Requirements

• 5+ years of Corporate Travel Advisor experience
• Excellent communication and interpersonal skills.
• Able to build strong client relationships.
• Overall understanding of technology platforms, GDS functions, Microsoft applications
• Able to work in cross-functional teams.
• Strong knowledge of international reservations, geographies, faring and routings.
• Consultative service skills and problem-solving abilities.
• Expertise in Corporate, Marine, Offshore and Energy travel industry.
• Capable of sharing knowledge and mentoring others.
• Shows initiative by looking for opportunities to improve processes and making suggestions.
• Supportive of management and company objectives
• Assist with multiple Corporate client accounts for Marine/Offshore and/or Energy travel experience.

Responsibilities

• Ensures service delivery and customer satisfaction.
• Proficient in all aspects of domestic and international travel to include air, car, hotel, and rail.
• Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications.
• Ensures data quality standards are met including reporting elements and traveler profile information.
• Follow best practices for booking and issuing tickets.
• Includes all reservation elements including seat assignments and special requests.
• Provides advice and consultation to clients for international documentation.
• Applies industry and company tools and technologies.
• Master’s proprietary and third-party technologies required to perform job functions.
• Demonstrates proficiency of applications including telephony and computer skills.
• Exhibits industry expertise and international reservation skills.
• Knowledge of Corporate, Marine and Energy and Offshore client requirements.
• Understands requirements of Corporate, Marine and Energy and Offshore published and contract faring.
• Works efficiently to provide prompt service and to meet productivity standards.
• Responsible for managing incoming calls and emails within service level expectations.
• Ensure tickets and informational requests are provided in a timely manner.
• Maintains queues and follow-up on client requests.
• Helps team members with overflow work and tasks.
• Makes suggestions for process improvement.
• Takes the initiative to solve problems and reports solutions to management.
• Upholds company policies and procedures; makes suggestions for quality improvements or efficiencies.
• Demonstrates teamwork and helps co-workers and management.
• Volunteers for departmental projects or company initiatives
• Maintains rapport and works professionally with suppliers, vendors, and third-party companies.
• Take steps to avoid debit memos and errors.
• Embraces technology initiatives.

Benefits

• Medical
• Dental
• Vision benefits
• employee rewards and recognitions program
• Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees